Product Specialist - White Plains, United States - Sumitomo Mitsui Banking Corporation

Sumitomo Mitsui Banking Corporation

Verified Company

White Plains, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

SMBC Group is a top-tier global financial group.

Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance.

The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE:
SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru.

Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients.

It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp.

(SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $145,000.00 and $169, The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.

The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description:

Role Objectives:

Understand the feature set, functions, use cases, and customer stories associated with the product.
Develop documentation to support system uptime and runbooks, as well as user training and knowledge base.
Conduct research and analysis in support of product performance.
Track major bugs and feature requests for assigned products, translating into business and technical requirements for product management and engineering team.
Participate in discussions to prioritize the product pipeline to ensure development efforts are focused on the highest impact items for our needs.
Collaborate with product managers and engineers to create and prioritize the product issue remediation, and incident resolution.
Provide guidance to them from the client perspective on the impact to customers of bugs and feature requests.
Partner with business and vendor client service teams to develop deep crossfunctional insight which can be used to provide guidance on ensuring a better more seamless product experience.
Support Quality Assurance teams and testing design by creating customer journeys and user stories to guide processes.
Advise on the impact of exceptions during testing and the likelihood of certain bugs occurring.
Build and maintain relationships with clients and other external SaaS providers to ensure prioritization of defect remediation and incident management.

Qualifications and Skills:

Recommended years of experience:
Demonstrate an advanced understanding of client needs, market and competitor landscape, organizational strategy, and business objectives to guide product prioritization and development.
Exhibit ability to coordinate efforts across the entire product team to ensure bugs and feature requests are properly tracked and worked on in an efficient and optimized manner.
Show communication and presentation skills required to effectively advocate for SMBC with vendors to ensure prioritization and resolution of issues.

Additional Requirements:

D&I Commitment

Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.