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Ridgefield Park

    Product Specialist - Ridgefield Park, United States - Yoh, A Day & Zimmermann Company

    Yoh, A Day & Zimmermann Company
    Yoh, A Day & Zimmermann Company Ridgefield Park, United States

    3 weeks ago

    Yoh, A Day & Zimmermann Company background
    Description

    Product Specialist, Home Appliances

    Location: Ridgefield Park, NJ

    Schedule: Fully onsite

    Top skills:


    • Interest and knowledge in Home Appliances


    • Proficient in Microsoft Office Word, Excel, and PowerPoint


    • Ability to deep dive to perform root cause analysis


    • Exceptional presentation, written, and verbal communication skills

    Must have Requirements:


    • Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.


    • Must be able to drive - will occasionally drive (locally) between training facility, warehouse, and office.


    • Great communicator; eager to learn and tenacious - able to communicate ideas and resolutions effectively. Were looking for a go-getter that is proactive


    • Root cause analysis

    Specific responsibilities include:


    • Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.


    • Monitor new model quality performance with comparing benchmark model trends


    • Coordination of weekly, monthly report and presentation to all related teams


    • Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.


    • Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

    Knowledge/expertise/experience:


    • Years of experience: 0-2 years of experience in an analytics focused role


    • Understanding manufacturing, engineering and design.


    • Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)

    Skills:


    • The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry


    • The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.


    • Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.


    • The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

    Education:


    • Bachelors degree in engineering, computer science, Math or business-related field.

    This position will primarily focus on: Service quality related Analysis:


    • Product quality data analysis with ASR trends of projects/models


    • Monitor quality case issues by daily tracking tickets


    • Theme card management of pending and in progress quality issues until solutions are found through communication with HQ


    • Part/Unit Retrieval

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