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    Integrated Support Services Coordinator - Bloomington, United States - Chestnut Health Systems

    Chestnut Health Systems
    Chestnut Health Systems Bloomington, United States

    3 weeks ago

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    Description

    Overview

    • The Integrated Support Services Coordinator plays an important role in ensuring smooth office operations and reception activities within Chestnut's Central Illinois facilities.
    • This position requires strong leadership and organizational skills to supervise staff effectively, manage multiple tasks, and maintain a high level of professionalism.
    • The coordinator oversees daily operations, provides supervision to customer support representatives, and evaluates office procedures to enhance workflow efficiency.

    Responsibilities

    • Coordinate daily office operations, including reception, telephone coverage, scheduling appointments, and data entry, across single or multiple sites.
    • Supervise customer support representatives to ensure professional handling of incoming calls and maintain a safe waiting room environment.
    • Act as a working supervisor, providing assistance to staff as needed.
    • Evaluate office production and procedures, making necessary changes to improve workflow efficiency and compliance with policies.
    • Support and model Chestnut's recovery values by maintaining a strength-based approach and advocating for staff success.
    • Participate in ongoing training and provide staff training while ensuring compliance with regulatory standards.
    • Prepare and distribute reports as assigned by management to evaluate organizational effectiveness.
    • Attend meetings to assess needs and facilitate positive changes as required.
    • Promote a safe and welcoming environment for consumers following the Recovery Model of Treatment.
    • Uphold Chestnut's culture of customer service excellence through adherence to behavioral standards.
    • Maintain confidentiality and security of all organizational information.

    Qualifications

    • Candidates should possess a minimum of a high school diploma or G.E.D and a minimum of three years of supervisory experience in office operations or reception.
    • Experience in a health or human service administrative setting is preferred, along with proficiency in Microsoft Office Outlook, Word, and Excel.
    • Excellent interpersonal and communication skills are essential, along with the ability to work independently and manage conflicts professionally.
    • A valid driver's license and the ability to lead, motivate, train, and coach staff are required.
    • Flexibility to work evening hours, weekends, and travel between locations is necessary.

    Chestnut is committed to building a diverse and inclusive workplace, so if you're intrigued by this job but don't meet every single requirement, please apply anyway. Chestnut Health Systems is dedicated to providing high-quality services in underserved communities and is known for its research division's contribution to evidence-based practices.

    Chestnut offers a new salary structure and robust benefits.

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