Patient Service Coordinator - McLean, United States - Ortho Bethesda
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Ortho Bethesda
McLean, United States
Verified Company
3 weeks ago
Description
Who we are:
Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible.
What you will do:
- Receives and directs incoming telephone calls politely
- Accurately documents messages and forwards to therapists and personnel in a timely manner
- Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issues
- Explains insurance benefits to patients
- Manages cancellation list, filling open slots wherever possible
- Ensures that patients sign in
- Ensures patients present with required referrals
- Generates new patients flowsheets and paperwork
- Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
- Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
- Notifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flow
- Updates printed schedule with addon or cancelled appointments and promptly notifies the billing of any new patients added on
- Collects copay, deductible, coinsurance, today's visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
- Forwards all cash and checks to the Practice Administrator for preparation of deposit slip
- Schedules follow up appointments as necessary
- Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
- Coordinates administrative supply orders
- Manages the rescheduling of patients when a therapist has a change in schedule
- Performs basic administrative tasks including scanning and faxing documentation
We'd love to hear from you if you:
- High School Graduate
- Excellent written and verbal communication skills
- Able to multitask and capable of remaining calm in a stressful situation
- Able to use a multiline telephone system and the billing computer program
- Demonstrates keyboard proficiency
- Demonstrates working knowledge of medical terminology
What we offer:
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity Employer
Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.