- Translate business requirements and create a CX Practice that best leverages the Freshworks platform and aligns with Freshworks' best practices for using the CSS and Neo Platform and integration procedures
- Leverage best practice design framework and CSS features as appropriate to the overall design
- Create prototypes and proofs of concept to elicit and define requirements
- Map business requirements to Freshworks product capabilities and decide when and which custom solutions are necessary
- Lead business and functional requirements definition and prioritization/scoping of requirements and sizing of projects
- Collaborate with cross-functional teams (sales, pre-sales, product, architecture, and delivery) to determine how best to implement Freshworks solutions
- Architect and deliver a robust design model that supports the requirements
- 10+ years of overall Customer Support Solutions experience
- Proficient in utilizing at least one customer support tool
- Profound design knowledge with a track record of presenting effective solutions to customers
- Extensive background in architecting solutions
- Demonstrated success in delivering large enterprise customer support solutions, showcasing a proven track record in project implementation
- Proficiency in using process and data modeling tools, along with a strong understanding of best practices
- Familiarity with agile software delivery methodologies, including Scrum
- Outstanding communication skills, adept at crafting emails, leading whiteboard discussions, and delivering technical presentations
- Leadership experience in analyzing complex problems and leading teams in the design and implementation of solutions
- Proven expertise in projects involving substantial data integration and data migration activities within the project scope
- Strong ability to document the current and future state related to Sr. Manager, CX Consulting, functional/technical specifications, and the design of data integration and migration solutions
-
Clinical Manager
2 weeks ago
Source EQ San Mateo, United States**Job description**: · **Compensation and Bonus Package** · 115-125k Negotiable · Amazing benefits · - Medical, dental, and vision coverage for you and your family including low cost options · - Generous PTO plan · - Generous paid Holidays · - 403(b) Retirement Plan with a Match, ...
-
IT Operations Manager
1 week ago
Nextlabs, Inc. San Mateo, United States**IT Operations Manager** · **Location: US** · **Responsibilities**: · - Lead the IT department's operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources. · - Manage and maintain the Company' ...
-
Security Manager
2 weeks ago
RMI International Inc. San Mateo, United States**About us** · RMI International, Inc. (RMI) is a leading-edge security organization, committed to providing the consistent quality security officer and related services utilized by a wide range of clients as they promote their organization to its variety of stakeholders. RMI emp ...
-
Store Manager
3 weeks ago
Spirit Halloween San Mateo, United StatesJob Snapshot · **Employee Type**: · - Seasonal/Temp**Location**: · San Mateo, CA**Job Type**: · - Other**Experience**: · - Not Specified**Date Posted**: · - 9/4/2024About Us · - Spirit Halloween was founded out of the observation of a trend on the verge of explosion. Since the op ...
-
Safety Manager
2 weeks ago
Prowess Utility Group Inc. San Mateo, United StatesJob Summary: · This position will be a on-site in-person job with job-site safety inspections, working with the assigned crew foreman and his team to ensure safe practices are being met daily. Help improving our overall standards of practice to validate no fractions are made and ...
-
Manager, Employee Experience
1 week ago
Corpay San Mateo, United StatesManager - HR Employee Experience · What We Need · Corpay is currently looking to hire a Manager - HR Employee Experience within our Human Resources division. This position falls under our Corporate Overhead line of business and is located in San Mateo, CA, Beaverton, OR or Vancou ...
-
Quality Assurance Manager
2 weeks ago
Actalent San Mateo, United States Full timeDescription: · • Ensures site quality oversight of commercial and/or development products at CMO's. · • Oversees the commercial and/or development implementation of the Quality strategy for Gilead development portfolio of products and/or across quality sub functions. · • Partners ...
-
Field Marketing Manager
3 weeks ago
SolarSesame Inc. San Mateo, United StatesSolarSesame is a premier residential solar provider with offices in multiple states throughout the nation. SolarSesame has hundreds of positive reviews and BBB rating of A. As an engineering, procurement, and construction company we pride ourselves in managing the entire solar pr ...
-
Care Manager I
2 weeks ago
Institute on Aging San Mateo, United StatesIOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consis ...
-
Customer Service Manager
3 weeks ago
Route 92 Medical Inc San Mateo, United States**PURPOSE OF JOB**: · - This role is critical to support Route 92 Medical's efforts to fulfill customer requirements, obtain customer feedback, and supporting Route 92 Medical commercial team. · **MAJOR DUTIES AND RESPONSIBILITIES**: · - Manage customer service staff, communicate ...
-
Manager - San Mateo
1 week ago
Cinepolis USA San Mateo, United States**JOB SUMMARY** · The Manager is a brand ambassador who reinforces the company goals, values and mission statement while maintaining Cinépolis USA standards of luxury service. The Manager is responsible for assisting with all Front-of-House functions of the theater including but ...
-
Assistant Store Manager
3 weeks ago
Spirit Halloween San Mateo, United StatesJob Snapshot · **Employee Type**: · - Seasonal/Temp**Location**: · San Mateo, CA**Job Type**: · - Other**Experience**: · - Not Specified**Date Posted**: · - 4/9/2024About Us · - Spirit Halloween was founded out of the observation of a trend on the verge of explosion. Since the op ...
-
Risk Management Program Manager
5 days ago
County of San Mateo San Mateo, United StatesThe Risk Management Program Manager (Program Manager), reporting to the Deputy Director of Human Resources/ Risk Manager, will oversee the following three programs: · - Leaves of Absence program for managing and monitoring the administration of claims for leave of absence. · - Wo ...
-
Bcaba/case Manager
2 weeks ago
Compass Center, Inc. San Mateo, United States**Join Our Team at Compass Center, Inc.** · Compass Center, Inc. is a multidisciplinary pediatric therapy agency, therapist owned and founded by parents of a special needs and medically complex child. We understand the challenging journey that families like ours have to navigate. ...
-
Quality Assurance Manager
2 weeks ago
Actalent San Mateo, United States Full timeDescription: · • Ensures site quality oversight of commercial and/or development products at CMO's. · • Oversees the commercial and/or development implementation of the Quality strategy for Gilead development portfolio of products and/or across quality subfunctions. · • Partners ...
-
Manager, Behavioral Health
3 weeks ago
Sutter Health San Mateo, United States**Organization**: · MPHS-Mills-Peninsula Medical Center · **Position Overview**: · Accountable for leadership and supervision of the Outpatient Services which includes Partial Hospitalization and Intensive Outpatient Therapeutic Programs and others. In collaboration with the Dire ...
-
Store Manager
5 days ago
Fuego Attic Salt San Mateo, United StatesStore Manager, Attic Salt · We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Attic Salt is an equal opportunity employer and welcomes everyone to our team. · Do ...
-
Operations Manager
10 hours ago
Shane Co. San Mateo, United StatesOverview: · Your focus as our Operations Manager is to achieve results by working with and through others, championing company culture, and being thorough and precise. You will provide superior customer service, supporting top line sales and driving bottom line profits. With othe ...
-
Case Manager Ii, Acute
3 weeks ago
Sutter Health San Mateo, United States**Organization**: · MPHS-Mills-Peninsula Medical Center · **Position Overview**: · This position coordinates the utilization management, resource management, discharge planning, post-acute care referrals and care facilitation. This position oversees the management of acute patien ...
-
Clinical Manager
3 days ago
Source EQ San Mateo, United States**Job description**: · **Compensation and Bonus Package** · 115-125k Negotiable · Amazing benefits · - Medical, dental, and vision coverage for you and your family including low cost options · - Generous PTO plan · - Generous paid Holidays · - 403(b) Retirement Plan with a Match, ...
Sr. Manager - San Mateo, United States - Freshworks
Description
Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees.
We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user.
More than 50,000 companies from startups to public companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
As the Senior Manager of CX Consulting at Freshworks, you will be responsible for architecting innovative solutions within the Freshworks Customer Support Suite (CSS) to meet the diverse needs of our business partners and product owners.
Your role will involve driving optimization efforts and serving as a trusted advisor to shape the architectural vision and execute the enterprise Freshworks roadmap.
Day-to-day you'll:
This role provides a unique opportunity to influence and contribute to the success of the Freshworks ecosystem and be at the forefront of innovation and implementing cutting-edge solutions.
Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur) from our San Mateo, CA (HQ), Bellevue, WA, or Denver, CO office locations.
Required Qualifications:
Preferred Qualifications:
California Pay Range:
$193,000-$310,000 comprising an annual salary and incentive compensation.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits:
Freshworks offers multiple options for medical, dental, vision, disability and life insurance.
Flexible time off (plus paid US holidays), commuter benefits (attached to a flexible spending account) and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
