Risk Management Program Manager - San Mateo, United States - County of San Mateo

County of San Mateo
County of San Mateo
Verified Company
San Mateo, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description
The Risk Management Program Manager (Program Manager), reporting to the Deputy Director of Human Resources/ Risk Manager, will oversee the following three programs:

  • Leaves of Absence program for managing and monitoring the administration of claims for leave of absence.
  • Workers' Compensation Program.


The Program Manager will direct the work of the staff in these units and support the team in the fulfillment of their duties in these program areas including their communication with employees, managers, insurance carriers, medical personnel, lawyers, and vendors.

This position also receives a 5% management differential (already reflected in the salary) as the Program Manager assists the Deputy Director of Human Resources/ Risk Manager with a wide variety of work related to insurance for the County.


  • Exceptional interpersonal skills, excellent verbal and written communication skills, and experience communicating with diverse personalities and clients.
  • Welldeveloped organizational skills to establish reasonable courses of action and accomplish immediate and longterm goals.
  • A strong ability to analyze and solve problems.
  • A demonstrated ability to prepare clear, concise reports.
  • A willingness to show initiative and promote and welcome innovative ideas and be a champion of change.
  • An appreciation for alternate approaches to solutions.
  • A keen ability to establish partnerships easily and effectively with others and establish trust quickly.

Examples Of Duties:

Duties of the position include, but are not limited to, the following:

  • Plan, direct, monitor, and evaluate the effectiveness of the ADA Title I, Leave of Absence, and Workers' Compensation functions and programs, including needs assessment, program design and planning, implementation, evaluation, and regulatory enforcement.
  • Write and review policies, procedures, and methods relative to ADA Title I, Leave of Absence, and Workers' Compensation and formulate, recommend, and/or implement actions for program improvement.
  • Meet with department managers and staff on human resource issues regarding ADA Title I, Leave of Absence, Workers' Compensation, and insurance related matters.
  • Advise managers and employees on County procedures, benefits, and existing policies.
  • Interpret and explain provisions of applicable laws, rules, policies, and agreements to County management, employees, employee organizations, and the public.
  • Assist with interviewing, selecting, and hiring staff.
  • Train, supervise, and evaluate program staff.
  • Assist in the selection and management of vendors, consultants, and service providers; oversee compliance of consultants and vendors with contract provisions.
  • Assist with selecting and managing insurance brokers, carriers, thirdparty administrators, and other necessary Risk Management service providers.
  • Participate in the establishment of strategic shortterm and longrange program plans.
  • Prepare detailed and professional reports and other written communications, including policies and procedures, Board of Supervisor memos, executive summaries, and statistical data.
  • Prepare and deliver trainings.
  • Meet and/or negotiate with representatives of employee organizations, as appropriate.
  • Collaborate with information systems staff to identify and evaluate assigned program's system/database needs and implement new systems or changes as necessary.
  • Respond to inquiries and complaints that arise.
  • Perform other related tasks as necessary.

Qualifications:


Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

  • A typical way to qualify is three years of progressively responsible professionallevel experience in the field of Human Resources within a publicsector environment, specifically regarding ADA in general and Title I specifically, Leave of Absence, Workers' Compensation, and insurance policies.
  • Experience should also include at least one year performing supervisory duties.

Knowledge of:


  • Principles and practices of public administration, and program management, including planning, implementation, and evaluation.
  • Principles, theories, and practices of human resource management relative to the Americans with Disabilities Act, FMLA, Workers' Compensation, Long-Term Disability, etc.
  • Publicsector insurance practices and policies.
  • Personnel management principles and techniques, including interviewing, selection, training, supervision, evaluation, motivation, discipline, and staff development.
  • County policies and procedures and pertinent State, Federal, and local laws relating to human resource management.
  • Research and analysis methods and principles.
  • Techniques for conducting effective public presentations.
  • Industry trends relative to ADA Title I Accommodations, Leave of Absence, and Workers' Compensation and publicsector insurance.

Skill/Ability to:


  • Plan, organize, di
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