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    Event Coordinator - Houston, United States - Smart City

    Smart City
    Smart City Houston, United States

    4 weeks ago

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    Description

    ** Event Coordinator**

    **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** EVENT001129 Showing 1 location **Job Details**

    **Description**

    **Event Coordinator**

    **Company Overview**

    Smart City began more than 30 years ago and has evolved into the nations leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

    Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

    The Event Coordinator contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs. The Event Coordinator also resolves customer sales and service issues through onsite presence at assigned shows.

    **Summary of Key Responsibilities**

    The Event Coordinator supports the Sales & Marketing Team and will be responsible for but are not limited to the following:

    Supports and coordinates customer sales and service activities with show management, site management and major customers to respond to client needs and resolve customer sales and service issues during pre-show and through onsite presence at assigned events

    Building client relationships, by consulting with clients on their overall Internet and Telephony needs provide a best fit event solution

    Attending planning visits and pre-conference meetings for all assigned events to understand client expectations

    Researching previous event history, utilizing proprietary company database and other means

    Building detailed quotes for clients and following up on revisions and updates

    Keeping detailed orders in company database and ensuring that all changes are up to date

    Creating and delivering all pertinent information about events to the internal team

    Collecting and rectifying all funds for assigned events. Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed

    Fully utilizes and understands all aspects of company proprietary software system

    Assists and answers all customer sales and service staff inquires

    Understands and clearly explains and recommends all aspects of company products and services to the customers

    Ensures compliance with all company policy

    Provides guidance and training to lower level CSSRs. Functions as a lead, regional specialist, or assistant to manager as needed

    Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services.

    Prepares all show site reports.

    Communicates with other department team members on customer sales and service issues

    **Qualifications**

    Strong knowledge of Microsoft Office suite required, particularly Outlook, Word and Excel

    Ability to multi-task and respond to multiple interruptions in a professional manner

    Exceptional organizational skills

    Professional presence

    Proficient in telecommunications and network products and services

    Quick Learner and adaptable to the needs of both clients and coworkers

    Strong attention to detail is essential

    High school graduate or equivalent, Bachelors degree, preferred

    Experience in Tradeshow/Event Industry and/or Telecommunications preferred

    *As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.*

    *Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*

    *If you need assistance or an accommodation due to a disability, you may call us at *

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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