Jobs
>
San Francisco

    Client Solutions Specialist - San Francisco, United States - SKAI Brasil

    SKAI Brasil
    SKAI Brasil San Francisco, United States

    3 weeks ago

    Default job background
    Description
    Ready to take your career to the next level?
    Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in
    Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

    As the core of the Skai 24x7 Support Team, Client Solutions Specialists handle incoming support tickets and live chat inquiries from Skai clients and address or escalate those tickets as needed.

    This role requires you to be a strong technical expert, a project manager, an exceptional written communicator, and to approach your work with an analytical, problem-solving mindset that puts Skai's clients first.

    The globally dispersed Skai 24x7 team works out of local offices under a hybrid work model. Recent college graduates looking to start a career in online marketing or SaaS are encouraged to apply

    What You'll Do:


    Provide practical and helpful solutions by utilizing in-depth training, internal resources, and an investigative mindset to review, analyze, and resolve support requests submitted by Skai's clients.

    Enable real time support for Skai's clients during work hours by responding to live chat support requests.
    Manage and re-prioritize your personal queue of support tickets on a daily basis.
    Partner with the global Skai 24x7 Support Team to fulfill complex requests and meet quarterly goals.

    Build a deep understanding of Skai processes and best practices, partnering with or re-routing tasks to other teams when appropriate.

    Become a subject matter expert in online advertising and Skai's products while helping the team meet and surpass quarterly performance benchmarks.

    Identify potential opportunities to improve Skai's products, processes, and documentation.

    Continually strive to provide the best customer service possible by upholding Skai's core values of Innovation, Passion, Integrity, and Humility.


    What You'll Need:
    Relatable experience working in a customer-facing role (having worked with demanding clients is a big plus).
    A passion to understand how things work paired with the ability to intake, translate, and resolve complex technical challenges.
    Demonstrated interest or experience in advertising, software, and technology (internships and contract work count).
    Outstanding written communication skills and project management experience.
    Working knowledge of MS Excel (formulas, pivot tables, macros...).
    The desire to prove yourself and continue to seek career-advancing challenges.
    Ability to work both independently and as part of a team in a fast-paced environment.

    Ability to work standard hours with flexibility to shift hours to cover for other regions and/or major holidays and peak seasons when needed.

    Undergraduate college degree or comparable certification\experience.
    The hourly range for this position is $23-$25/hr.

    The actual hourly amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data.

    This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

    Requirements
    Equal Opportunity Employer
    Skai, Inc. is an Equal Opportunity Employer.

    At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans.

    Our full

    DE&I commitment

    and global framework can be viewed on our company website and are aligned to our

    core values .

    We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.

    Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status.

    Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

    Applicants with Disabilities
    Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
    Skai is an E-Verify employer.

    #J-18808-Ljbffr
  • IQVIA

    Solution Specialist

    18 hours ago

    IQVIA San Francisco, United States Full time

    Job Overview · The Solution Specialist will ultimately become a Subject Matter Expert in the domain of Medical Devices and our eSource Platform' s role in clinical trials; providing customer support to site and Sponsors. · The focus will be on the implementation and ongoing supp ...

  • Tiktok

    Quality Solutions Specialist

    5 days ago

    Tiktok San Francisco, United States

    San Francisco Regular Operations Job ID: A26382ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Ja ...

  • AbbVie

    Customer Solutions Specialist

    2 weeks ago

    AbbVie San Francisco, United States

    Job Description · Job DescriptionCompany Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives acr ...

  • Philips

    Sales, Sr. Solution Specialist

    2 weeks ago

    Philips San Francisco Bay Area, United States Full time

    JOB DESCRIPTION Job Title · Sales, Sr. Solution Specialist - CT (San Francisco and Northern Nevada) Job Description · Be an integral part of this dynamic team as an experienced CT & AMI Sales Specialist. This position offers you the opportunity to play a vital role in incr ...

  • Abb Holdings Inc

    Hoisting Solutions Sales Specialist

    3 days ago

    Abb Holdings Inc West Valley City, United States

    Hoisting Solutions Sales Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all ...

  • Abb Holdings Inc

    Hoisting Solutions Sales Specialist

    4 days ago

    Abb Holdings Inc West Valley City, United States

    Hoisting Solutions Sales SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dim ...

  • ABM Industries

    Solution Implementation Specialist

    3 weeks ago

    ABM Industries San Francisco, United States

    Overview · Solution Implementation Specialist is a vital part of the technology team, responsible for client-facing system implementation that includes preconfiguring/prepping the applications for both existing and new clients, conducting training for frontline employees, monitor ...

  • Allergan

    Customer Solutions Specialist

    1 week ago

    Allergan San Francisco, United States

    Customer Solutions Specialist - San Francisco, CA · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives acros ...

  • Allergan

    Customer Solutions Specialist

    1 week ago

    Allergan San Francisco, United States

    Customer Solutions Specialist - San Francisco, CA AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across s ...

  • Allergan

    Customer Solutions Specialist

    2 weeks ago

    Allergan San Francisco, United States

    Customer Solutions Specialist - San Francisco, CA · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives acros ...

  • AbbVie

    Customer Solutions Specialist

    2 weeks ago

    AbbVie San Francisco, United States

    Job Description Job Description Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across ...

  • Tik Tok

    Quality Solutions Specialist

    1 week ago

    Tik Tok San Francisco, United States

    Responsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · C ...

  • Turner Medtech

    Client Solutions Specialist

    3 weeks ago

    Turner Medtech West Valley City, United States

    **This position will be open until filled.**We at Legacy Tree Genealogists love helping people all over the world (in over 50 countries) discover their heritage. We get up in the morning and do things like tell a client her birth fathers name, connect cousins in China, and share ...

  • Computacenter

    Solutions Specialist 1

    1 day ago

    Computacenter San Francisco, United States

    **About the role** · The Solution Specialist 1 is a key partner of the Account Executive/Sales Representative and is responsible for driving the technical solution strategy and delivering additional revenue from product and services. You will support multiple customer accounts to ...

  • Computacenter AG & Co. oHG

    Solutions Specialist 1

    2 weeks ago

    Computacenter AG & Co. oHG San Francisco, United States

    About the role · The Solution Specialist 1 is a key partner of the Account Executive/Sales Representative and is responsible for driving the technical solution strategy and delivering additional revenue from product and services. You will support multiple customer accounts to dri ...

  • ABM Industries

    Solution Implementation Specialist

    4 days ago

    ABM Industries San Francisco, United States Full time

    Job Description · Solution Implementation Specialist is a vital part of the technology team, responsible for client-facing system implementation that includes preconfiguring/prepping the applications for both existing and new clients, conducting training for frontline employees, ...

  • ABM Industries

    Solution Implementation Specialist

    5 days ago

    ABM Industries San Francisco, United States

    A Solution Implementation Specialist collaborates with business line leadership teams to provide implementing technology support and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, pre-implementation testing, tr ...

  • Skai

    Client Solutions Specialist

    2 days ago

    Skai San Francisco, United States

    **_Ready to take your career to the next level?_** · - Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in_ · - Our work environm ...

  • Patelco Credit Union

    Member Solutions Specialist

    1 day ago

    Patelco Credit Union San Francisco, United States

    About Patelco Credit Union: · Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in Califo ...

  • Abb Holdings Inc

    Hoisting Solutions Sales Specialist

    1 week ago

    Abb Holdings Inc West Valley City, United States

    Hoisting Solutions Sales Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all ...