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    Service Coordinator - Michigan City, United States - Atlas Copco

    Atlas Copco
    Atlas Copco Michigan City, United States

    3 weeks ago

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    Description
    .fit_to_content{width:%;height:auto}

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    ​

    ​

    The Role

    Support the VTS Field Service and Service Sales teams by scheduling field service repairs of vacuum equipment, providing regular updates to the Field Service Manager and BLM.

  • You will administer the forward planning of all open orders, ensuring that the service department requirements are met in a timely and efficient manner.
  • You will support the VTS Field Service Manager and set the Field Service Engineers work schedules in order to maximize efficiency and minimize work in progress.
  • You will ensure orders are correctly allocated and released to the FSE before the visit date.
  • You will ensure all parts are available and in the FSE's storage location or customer site prior to visit.
  • You will liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
  • You will enter and maintain all orders, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities and other tools.
  • You will regularly liaise with the Business Development Manager, Field Service Manager, FSEs, internal departments and other Service Centers to expedite customer requests.
  • You will regularly liaise with the Business Development Manager and Field Service Manager in order to highlight and resolve any operational / planning problems in an effective and efficient manner.
  • You will collate information from the FSEs in order to accurately record and maintain customer records and information.
  • You will maintain open service issues log and support weekly review of the log during online meetings.
  • You will undertake ad-hoc project work as and when required.

    • What we expect of you?

  • High school diploma, some college preferred.
  • Minimum of 2 years relevant service coordination and/or dispatch experience.
  • Strong knowledge of CRM systems, but SAP or C4C preferred
  • Excellent planning capabilities, with a focus on continuous improvement
  • Great empathy and internal/ external customer focus and commitment
  • Good business understanding and cost consciousness
  • Proficiency in Microsoft Office, including Word and Excel

    • ​ What you can expect from us?

  • A friendly, family-like atmosphere
  • Plenty of opportunities to grow and develop
  • A culture known for respectful interaction, ethical behavior and integrity
  • Potential to see your ideas realized and to make an impact
  • New challenges and new things to learn every day
  • Access to global job opportunities, as part of the Atlas Copco Group
  • An excellent remuneration package including short-term incentive plans
  • We offer a holistic benefits package including health insurance and paid leave

    • #LI-Onsite

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