- Individual serves as Service Department's main point of customer contact; promptly attending to customers needs either by phone or face to face contact. Individual requests details regarding conditions of occurrence.
- Assist with coordinating of field technicians based on demand, geographic location, and urgency of service issue.
- Estimates customer costs and obtains customer authorization to perform work. Gathers customer requirements pertaining to both cost and time frame. Updates customer on service schedules and price changes via progress calls and upon completion of job.
- Position opens, tracks and closes work orders assuring accurate and timely invoicing.
- Performs other duties as assigned by management
- Knowledge, skills and abilities typically acquired through a high school education or the equivalent.
- Three years customer service experience
- Strong customer service skills with a solid understanding of price, quality, and turnaround; practicing and maintaining mutual expectations with customers on all three. Familiar with customer satisfaction efforts and metrics; works to improve them. Is able to justify why a price is fair and reasonable.
- Demonstrated problem solving skills and the ability to interpret and apply warranties, policies, procedures, guidelines and laws. Is able to analyze and interpret data, using benchmarks to take corrective action and improve performance.
- Excellent communication skills, including verbal, written, listening and non-verbal skills. Responds promptly, thoroughly and professionally to requests, suggestions and complaints. Demonstrated ability to keep co-workers informed on direction, external environment, and specific customer needs and concerns.
- Individual must work for the mutual benefit of the team; seeking agreement and new solutions whenever possible. Ability to work with minimum supervision a must
- A solid understanding of data bases with strong Microsoft Word and Excel skills and the basic ability to operate industry specific computer programs.
- The ability to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
-
Service Technician
3 weeks ago
Horizon Innovations Lansing, United StatesFor almost 40 years, iSK GmbH has been a competent and reliable partner for applicants and clients in all matters related to personnel. Our personal contact person responds to your individual needs and concerns in a timely manner, allowing us to offer you first-class service. For ...
-
Service Coordinator
2 days ago
Vacuum Technique LLC Michigan City, United States**Service Coordinator**: · - Functional area: Service- Country: United States- City: Michigan City- Company name: Vacuum Technique LLC- Date of posting: Apr 26, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, ...
-
Service Technician
6 days ago
Jim Winter Automotive Group Lansing, United StatesAre you an honest perfectionist who enjoys solving technical problems by following established plans, procedures and directions? Do you find that you need variety in your work to keep things exciting? Do you like having 4-5 different projects to juggle in a day? Once trained and ...
-
Service Center Technician
1 week ago
Vacuum Technique LLC Michigan City, United States**Service Center Technician**: · - Functional area: Service- Country: United States- City: Michigan City- Company name: Vacuum Technique LLC- Date of posting: Apr 17, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food produ ...
-
Customer Service Representative
2 weeks ago
Swanson Center Michigan City, United States**SUMMARY**: · Performs a variety of routine clerical duties related to answering phones, enrolling clients, collection of demographic information, tracking paperwork flow, assisting staff and clients and other duties pertinent to the operation of a major program at both Michigan ...
-
Automotive Service Advisor
3 days ago
River Oaks Chrysler Jeep Dodge Ram Lansing, United StatesThe Ed Napleton Automotive Group is looking for our next **Service** **Advisor.** Located at **River Oaks Chrysler Dodge Jeep RAM, **the **Service Advisor** is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You wi ...
-
Food Service Worker
1 week ago
Aramark Michigan City, United StatesThe **Food Service Worker **at **Indiana State Prison** supervises inmates to ensure that meal and food items are prepared in accordance with production plans. In this role, you will train workers in methods of performing duties, as well as assign and coordinate work to promote t ...
-
Retirement Services Manager
6 days ago
Secretary 9 / ITB / CJIC / Crime & Crash Reporting Lansing, United States**Salary** · - $89, $128,334.00 Annually**Location** · - Lansing, MI**Job Type** · - Permanent Full Time**Remote Employment** · - Flexible/Hybrid**Job Number** · MFM**Department** · - Technology, Management and Budget**Opening Date** · - 05/23/2024**Closing Date** · - 6/9/2024 11 ...
-
Eclipse Solutions Lansing, United StatesWe are looking for a new team member to join our "Information Technology" department in Berlin-Steglitz as soon as possible. The position available is for a Network and Monitoring Services Administrator (m/f/d) · Salary group 11 TVöD · permanent employment · full-time/part-time p ...
-
Fiber Bond Michigan City, United StatesFull time - Monday-Friday, 8am-4:30pm · Responsible for providing effective customer service for all customers by using excellent knowledge of company products, as well as communicating effectively with co-workers throughout the organization. · Provides timely and accurate inform ...
-
Technical Customer Service Associate
1 week ago
Marbach America, Inc Michigan City, United StatesMarbach America is looking for a customer service representative with a very strong technical understanding. · **General**: · Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach ...
-
Customer Service Representative/shipping Backup
3 weeks ago
Midwest Metal Products, Inc Michigan City, United StatesJob Description: Customer Service Representative Manufacturing/Shipping Specialist backup · Reports to: Office/Sales manager, Director of Sales and HR Manager · FLSA Status: Full-time, non-exempt · **Purpose**: · **CSR**: · 1. Provide customers quotes · a. Follow the quoting proc ...
-
Clerk (m/f/d) Service
3 weeks ago
Spectrum Innovations Lansing, United StatesHello, we are Emons and we are on the move worldwide on all modes of transportation, always driving ahead quickly, safely, punctually and professionally. For our over 3,000 employees, we are always in motion: we offer modern and crisis-proof jobs with diverse tasks in a well-posi ...
-
Front Desk Receptionist/customer Service
3 days ago
Eaton Chiropractic Michigan City, United StatesThis is a PART TIME front desk/receptionist position. Experience in the healthcare industry as a medical or chiropractic assistant is a plus. Must be friendly, motivated, able to keep up in a fast paced environment, ability to multitask, accuracy, dependable and superior communic ...
-
Coordinator - Rental Services Service
3 weeks ago
MacAllister Rentals Lansing, United States· Position at MacAllister Rentals · Objective · Position duties include but are not limited to: assisting with processing work orders and customer damage claims for the Rental Services Division. · Responsibilities Individual serves as Service Department's main point of custom ...
-
Service employee
4 days ago
Aurora Solutions Grand Ledge, MI, United States FreelanceWe are looking for **dedicated** and **open-minded** individuals who have a passion for providing excellent customer service. Don't have any experience in this industry? No problem We welcome **career changers (m/f/d)** to join us. · If you enjoy working in an international and d ...
-
Spectrum Innovations Edgemont, United StatesWHAT A CUSTOMER SERVICE REPRESENTATIVE IN THE INTERNAL SERVICE AT RVM DOES · You are the contact person for your customers' concerns - and that includes all operational insurance matters. As a true team player, you are familiar with commitment, flexibility, and empathy. With pass ...
-
Service and Maintenance Technician
3 weeks ago
BlueNova Industries Haslett, United StatesAbout us · All further information can be found at . · - You will conduct service and maintenance operations at customer sites · - You will lead trainings and instruct operator personnel · - You will create documentation of completed tasks · - You will develop customer-oriented ...
-
Service Writer
2 weeks ago
Feldman Chevrolet of Lansing Lansing, United StatesAt Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless ...
-
Federal Voluntary Service
4 days ago
Eclipse Technologies Bath, MI, United States FreelanceAre you interested in gaining exciting insights into the various professions in elderly care? Be surprised by the diversity in one of the most secure and important career paths out there. By working in this field, you are not only helping others, but also yourself. Discover your ...
Coordinator - Rental Services Service - Lansing, United States - MacAllister Rentals
Description
Job Description
Job DescriptionObjective Position duties include but are not limited to: assisting with processing work orders and customer damage claims for the Rental Services Division. Responsibilities
Coordinator - Rental Services Service professionals in Lansing
-
Sheldon chrysler
Full time DA
-
Jan Mliakoff
Northwood University pursuing a BBA in Finance.
-
Andrea Giles
Human Services
-
Michael Winston
GIS Analyst/Programmer
-
Justin Cayao
Front Desk Supervisor
-
Alyssa Kopulos
Emergent Biosolutions manufacturer