- Individual serves as Service Department's main point of customer contact; promptly attending to customers needs either by phone or face to face contact. Individual requests details regarding conditions of occurrence.
- Assist with coordinating of field technicians based on demand, geographic location, and urgency of service issue.
- Estimates customer costs and obtains customer authorization to perform work. Gathers customer requirements pertaining to both cost and time frame. Updates customer on service schedules and price changes via progress calls and upon completion of job.
- Position opens, tracks and closes work orders assuring accurate and timely invoicing.
- Performs other duties as assigned by management
- Knowledge, skills and abilities typically acquired through a high school education or the equivalent.
- Three years customer service experience
- Strong customer service skills with a solid understanding of price, quality, and turnaround; practicing and maintaining mutual expectations with customers on all three. Familiar with customer satisfaction efforts and metrics; works to improve them. Is able to justify why a price is fair and reasonable.
- Demonstrated problem solving skills and the ability to interpret and apply warranties, policies, procedures, guidelines and laws. Is able to analyze and interpret data, using benchmarks to take corrective action and improve performance.
- Excellent communication skills, including verbal, written, listening and non-verbal skills. Responds promptly, thoroughly and professionally to requests, suggestions and complaints. Demonstrated ability to keep co-workers informed on direction, external environment, and specific customer needs and concerns.
- Individual must work for the mutual benefit of the team; seeking agreement and new solutions whenever possible. Ability to work with minimum supervision a must
- A solid understanding of data bases with strong Microsoft Word and Excel skills and the basic ability to operate industry specific computer programs.
- The ability to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
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Eclipse Solutions Lansing, United StatesWe are looking for a new team member to join our "Information Technology" department in Berlin-Steglitz as soon as possible. The position available is for a Network and Monitoring Services Administrator (m/f/d) · Salary group 11 TVöD · permanent employment · full-time/part-time p ...
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Service Coordinator
4 weeks ago
Atlas Copco Michigan City, United States.fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovat ...
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Dining Services
2 weeks ago
Healthcare Services Group East Lansing, United StatesHealthcare Services Group - JobID: [Restaurant Manager] As a Dining Services MIT at Healthcare Services Group, you'll: Learn and perform the job assignments of the dietary aide, cook, and dishwasher positions; Lead small groups of line staff in food preparation, serving, and clea ...
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Service Leader
4 weeks ago
MacAllister Machinery Company, Inc. Lansing, United StatesDescription · Position at Michigan CAT 2nd shift · Objective · Michigan CAT Service Leader has the important task of managing/leading a group of technicians within the shop. This position will look after the 2nd shift operations in the shop. Not only will you lead, but you mu ...
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Service Leader
4 weeks ago
MacAllister Lansing, United States2nd shift · Objective · Michigan CAT Service Leader has the important task of managing/leading a group of technicians within the shop. This position will look after the 2nd shift operations in the shop. Not only will you lead, but you must also deliver your own work as one of the ...
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Service Advisor
2 weeks ago
Feldman Chevrolet of Lansing Lansing, United StatesService Advisor · Feldman Chevrolet of Lansing · At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and ...
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Service Advisor
1 week ago
Shaheen Automotive Group Lansing, United StatesJoin the winning team at Shaheen Chevrolet - Where excellence meets family · Are you passionate about cars, customer service, and being part of a dynamic team? Look no further Shaheen Chevrolet, the unrivaled leader in automotive excellence in the Mid-Michigan region, is on the l ...
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Service Advisor
1 week ago
Shaheen Chevrolet Lansing, United StatesJoin the winning team at Shaheen Chevrolet - Where excellence meets family · Are you passionate about cars, customer service, and being part of a dynamic team? Look no further Shaheen Chevrolet, the unrivaled leader in automotive excellence in the Mid-Michigan region, is on the ...
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Service Writer
3 weeks ago
Feldman Chevrolet of Lansing Lansing, United StatesAt Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless ...
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Service Leader
2 weeks ago
Chipotle Mexican Grill Lansing, United StatesService Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and ...
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Servicing Associate
2 days ago
Sterling Bank & Trust Lansing, United StatesAbout Sterling Bank & Trust, FSB: · Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're kn ...
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Service Assistant
2 days ago
Denny Lansing, United StatesDenny's West Saginaw Highway [Busser / Porter / Cleaner] As a Service Assistant at Denny's, you'll: Play a special role in the overall operation of the restaurant; Bus and clean guest tables; Operate and maintain the dish room; Clean and organize the back of house; Maintain and s ...
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Service Engineer
1 day ago
Neogen Lansing, United StatesThe primary responsibility of an Instrument Service Engineer is for developing and supporting service procedures for Neogen hardware/software products. To be successful, the Service engineer will work with the business and engineering teams, to devel Service Engineer, Engineer, T ...
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Service Leader
2 weeks ago
Chipotle Mexican Grill Lansing, United StatesService Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, an ...
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service porter
3 weeks ago
Williams Auto World Lansing, United StatesJob Description · Job DescriptionLooking for a full-time porter for Subaru & Hyundai locations. 2 Saturdays a month are a must. Time and 1/2 for over 40 hours. Hours range from any given week. You will be supporting the Subaru & Hyundai service departments. Washing cars, driving ...
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Service Advisor
2 weeks ago
Love's Travel Stops & Country Stores Michigan City, United StatesJob Description · Job DescriptionReq ID: 433551 · Address: 10157 N Love's Ave Michigan City, IN, 46361 · Welcome to Love's · OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team memb ...
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Service Advisor
3 weeks ago
Williams Auto World Lansing, United StatesJob Description · Job DescriptionWilliams AutoWork is looking for a highly motivated individual who is a team player that has a high level of advisor, technician, or sales experience looking to take the next step into the advisor position. ADP/CDK experience is recommended, but n ...
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Service Technician
2 weeks ago
Midwest Press and Automation Lansing, United StatesJob Description · Job DescriptionSalary: $20-$40 · Midwest Press & Automation LLC is a fast-paced, rapidly growing company servicing the metal forming industry. We are seeking a motivated individual with mechanical aptitude and skills to work as a MPA Service Technician. · Posit ...
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Service Leader
2 weeks ago
Chipotle Mexican Grill Lansing, United StatesService Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...
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Service Advisor
3 weeks ago
Loves Travel Stops & Country Store Michigan City, United States Full timeReq ID: 433551 · Address: 10157 N. Loves Avenue Michigan City, IN, 46361 · Welcome to Love's · OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and m ...
Coordinator - Rental Services Service - Lansing, United States - MacAllister Rentals
Description
Position at MacAllister Rentals
Objective
Position duties include but are not limited to: assisting with processing work orders and customer damage claims for the Rental Services Division.
Responsibilities
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)
Coordinator - Rental Services Service professionals in Lansing
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Andrea Giles
Human Services
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Jan Mliakoff
Northwood University pursuing a BBA in Finance.
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Sheldon chrysler
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Justin Cayao
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Stefanie Medina
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Alyssa Kopulos
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