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    Customer Service and Training Coordinator - Lansing, United States - Livingston County Community Mental Health

    Livingston County Community Mental Health
    Livingston County Community Mental Health Lansing, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Salary

    $61,701.36-$70,945.66 annual salary based on experience.

    About Us:

    Livingston County Community Mental Health is a public mental health services provider located in Howell, Michigan, between Detroit and Lansing. We are an organization joined by the shared vision to create a healthy and rewarding life in the community for everyone. Our team approach works together to serve individuals with a wide array of needs in order to create individualized pathways to wellness, resilience, recovery, and self-determination.

    Working for Us:

    • Benefits Start on Day 1 of employment.
    • 5% Employer contribution to defined contribution plan.
    • Voluntary 457(b) retirement plan.
    • Employer paid Life Insurance at 2X Salary.
    • Generous employer contribution to BCBS Medical and Delta Dental Plans.
    • Rewarding work with great staff working toward a common goal of providing services and supports to the residents of Livingston County.

    The Customer Service and Training Coordinator will look forward to:

    • Meaningful and rewarding work
    • Opportunities to develop a broad range of clinical skills in working with adults, children/adolescents, and families.
    • Regular and accessible clinical supervision
    • A supportive team of colleagues with a variety of experience and expertise.
    • A positive work environment that values diversity.
    • Ability to take on special projects and/or interests
    • Opportunities for advancement
    • Electronic health record - no paper charting

    Comprehensive benefits package including:

    • Agency-Paid Defined Contribution (retirement plan)
    • Health, dental, and vision benefits
    • Disability insurance
    • Life insurance
    • Tax Deferred Retirement savings account
    • Pre-tax Health Savings Account
    • Pre-tax Child/Dependent care savings account
    • Pre-tax Health Reimbursement Account
    • Generous paid time off - Vacation, Sick, Personal, and Holiday
    • 13 Paid Holidays per year (4 are floating - you pick)
    • Benefit Menu plan with additional choices not covered here

    Role:

    Livingston County Community Mental Health is seeking a dynamic Customer Service & Training Coordinator to lead our agency's client satisfaction and training initiatives. In this vital role, you will be the driving force behind enhancing service delivery and fostering an exceptional consumer experience.

    As the Customer Service & Training Coordinator, you will coordinate all training for staff, consumers, and community partners. You will develop engaging curriculum, organize training logistics, and facilitate educational sessions. Your expertise will be critical in building capacity across the agency to provide compassionate, person-centered care.

    This multifaceted position will allow you to spearhead a wide range of quality improvement activities. You will administer consumer satisfaction surveys, analyze data, and leverage feedback to refine programming to address areas of opportunity. You will also be responsible to coordinate the Consumer Action Panel and Annual Town Hall meeting to elevate the consumer voice.

    You will serve as the point person for addressing client inquiries, complaints, and feedback. Upholding consumer rights will be paramount as you inform individuals of their appeal rights and support navigation of the appeals process. Other key areas of focus will be anti-stigma education and facilitating team building with internal and external partners along with representing the agency in the community.

    To qualify for this dynamic role, you will need a bachelor's degree in social work, psychology, healthcare administration or a related field. Prior experience in customer service and administrative areas is required. You must possess strong communication abilities, attention to detail, and a passion for delivering exceptional service experiences. This position may occasionally require working evenings and weekends.

    Take this opportunity to join a team committed to continuous improvement and prioritizing consumer satisfaction at Livingston County CMH. Apply today and play an integral role in providing professional, compassionate, and impactful mental health services to our community.

    Requirements to join us:

    Candidates must be committed to our shared values and commitment to community care including clinical excellence, community inclusion, community benefit, innovation, integrated care, and improvement. Our collaborative approach to treatment requires strong teaming skills. This is a dynamic, team-oriented position with great opportunities to grow.

    Some evenings and weekends may be required.

    Employment Qualifications:

    Education:

    Bachelor's degree in social work, psychology, healthcare administration or a related field.

    Experience:

    Prior experience in customer service and administrative areas is required. You must possess strong communication abilities, attention to detail, and a passion for delivering exceptional service experiences.

    Other Requirements:

    Possession of a Michigan driver's license; chauffeur's license if required to drive agency van.

    Physical Requirements:

    (This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements:

    • Ability to operate an automobile.
    • Moves over uneven terrain and ascends/descends stairs to access at various locations.
    • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Ability to move items from one place to another.
    • Ability to operate office equipment (e.g., phone, copier, fax, computer)

    Work Environment

    Works in office locations and travels throughout the area to attend meetings and events.

    Location: 2280 East Grand River, Howell, MI 48843

    Exempt/Non-Exempt: Exempt

    Benefits: Full

    Employment Type: Regular Full Time

    Department: MI-Adult Customer Service

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