Patient Care Coordinator - Michigan City, United States - Michigan City Animal Hospital

Michigan City Animal Hospital

Verified Company

Michigan City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Michigan City Animal Hospital has an opportunity for a

Patient Care Coordinator (PCC) to join our team

Location:2525 E Michigan Blvd, Michigan City, IN 46360

Shift Details:
This is a full-time position (30+ hours/week)

Compensation:
$ $18.00/hour _(based on experience)_

**_
This is a high intensity environment that requires 100% accuracy. Think 911 call center._**
What We Offer:A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

Job Summary:

The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Responsibilities:

Essential Functions:

Maintains and upholds the Core Values and Mission Statement of MVP.
Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
Warmly welcomes clients upon their arrival and escorts them to the exam room.
Realtime entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
Schedules followup appointments and future wellness visits.
Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
Clearly explains discharge instructions and addresses client inquiries.
Handles client checkouts and collects payments in the exam room.
Conducts postvisit followups with clients to inquire about the wellbeing of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

Performs other related duties as assigned.

Qualifications:

Required Knowledge, Skills and Abilities:

Passionate about delivering exceptional client service.
Genuine love and appreciation for animals.
Friendly, personable, and committed to ensuring client satisfaction.
Proficient in active listening and accurate transcription of medical information.
Thrive on serving and assisting people.
Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
Strong computer literacy and typing skills.
Effective communication skills, both written and verbal.

Required Education and Experience: