Jobs
>
Atlanta

    Treasury Solutions Support Specialist - Atlanta, United States - Renasant

    Renasant
    Renasant Atlanta, United States

    2 weeks ago

    Default job background
    Description
    Treasury Solutions Support SpecialistJob ID Job LocationsUS-GA
    • Lawrenceville | US-GA Atlanta | US-AL Homewood | US-AL Birmingham | US-TN Nashville | US-TN Memphis | US-MS Tupelo | US-MS Flowood | US-GA ColumbusOverviewThe Treasury Solutions Support Specialist will fulfill a key role for Renasant Bank's Treasury clients.
    This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients.

    This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner.

    Location listed is preferred office location but other locations within the Renasant footprint may be considered based upon convenience and business necessity.

    RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYERResponsibilitiesMust be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and InteractionsDocument the problem solving process, such as decisions made, actions involved, and final resolution in the core system or CRM databaseEnsure that all relevant parties are updated frequently through the core system or CRMResolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resourceEnsure any follow-up needed is provide timelyEscalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible, ensuring that all known data regarding the incident is providedDisplay patience and empathy in handling tough cases and/or difficult clientsGather and document client feedback for sharing with the Product and Sales teamsEngage in continuous self-performance evaluation and self-training projectsStay current and knowledgeable on all Treasury Solutions products and servicesStay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needsAdhere to Renasant Bank's Service Standards Policy and Core Values
    • RNSTXFlexibility with work schedule, including possible nights and weekendsAdhere to regulatory guidelines for customer authentication and product disclosuresMaintain confidentiality and security of customer information according to regulatory guidelines and company policiesSeek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerancesPerform other related duties as assignedQualificationsA high school diploma or equivalent required; Bachelor's degree is preferredAt least 3 years banking experience with at least one year in a client facing roleA proven track record of understanding the client needs and delivering exceptional client service consistentlyExcellent written and verbal communication skills are required.
    The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholdersExcellent customer service skillsStrong analytical and problem solving skillsDemonstrated initiative and innovation to resolve issues effectively and efficiently - ability to 'think outside the box'PC Proficiency with various systems and software, including but not limited to Microsoft Office productsMust be able to: Work and collaborate with others as a team at all levelsMultitask effectivelyOrganize and prioritize tasks to achieve goalsPerform role with minimal supervisionBe committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challengesAbility to understand and apply policies and procedures of federal/state regulationsPhysical DemandsThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently required to sit; use hands or fingers to handle or feel objects, tools or controls, reach with hands and arms, and talk or hear.

    The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
    Work EnvironmentThe Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients.

    Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times.

    Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
    The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

    The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word 'May'.This job description is intended to describe the normal level of work required by the person performing the work.

    The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
    This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.#J-18808-Ljbffr
  • Perrigo

    Technical Support Specialist

    2 weeks ago

    Perrigo Georgia, United States

    Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it. · **Description Overview**: · Perform technology transfer activities for new and/or revised products and processes ...

  • Fiserv, Inc.

    Tech Support Specialist

    1 week ago

    Fiserv, Inc. Alpharetta, United States

    **Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...

  • Northwestern Medicine

    Recovery Support Specialist-casual

    3 weeks ago

    Northwestern Medicine DeKalb, United States

    **Benefits** · - $10,000 Tuition Reimbursement per year ($5,700 part-time) · - $6,000 Student Loan Repayment ($3,000 part-time) · - $1,000 Professional Development per year ($500 part-time) · - $250 Wellbeing Fund per year($125 for part-time) · - Annual Employee Merit Increase an ...

  • Northwestern Medicine

    Recovery Support Specialist-casual

    1 week ago

    Northwestern Medicine DeKalb, United States

    **Benefits** · - $10,000 Tuition Reimbursement per year ($5,700 part-time) · - $6,000 Student Loan Repayment ($3,000 part-time) · - $1,000 Professional Development per year ($500 part-time) · - $250 Wellbeing Fund per year($125 for part-time) · - Annual Employee Merit Increase an ...

  • AUNT MARTHAS HEALTH AND WELLNESS INC

    Youth Support Specialist

    1 week ago

    AUNT MARTHAS HEALTH AND WELLNESS INC Park Forest, United States

    Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what ...

  • Saicon Consultants

    Support Specialist

    2 weeks ago

    Saicon Consultants Atlanta, United States

    **Support Specialist** · Location: Atlanta, GA · Posted On: 11/16/2021 · Requirement Code: 52344 · **Requirement Detail** · **Required :** · Previous fingerprint processing experience preferred Intermediate Microsoft Office skills · The CHRC Support Specialist will be requ ...

  • Kids Connected

    Support Specialist

    2 weeks ago

    Kids Connected Atlanta, United States

    **Support Specialist** · **Job Location:** Atlanta, GA **Description** · Kids Connected is an up-and-coming online marketplace for live classes and activities headquartered in Atlanta, Georgia. We provide an online platform where parents can enroll their kids in very affordable ...

  • JobsRUs

    IT Support Specialist

    2 weeks ago

    JobsRUs Atlanta, United States

    Job Description · Job Description · Position: IT Support Specialist · Pay: $25-$33/hour · Location: Los Angeles, CA (Hybrid/Remote) · Schedule: Monday-Friday, 8:00 AM - 5:00 PM with flexibility · Job Description: · We are seeking a skilled IT Support Specialist to assist with ...

  • Culturetech Solutions

    IT Support Specialist

    2 weeks ago

    Culturetech Solutions Atlanta, United States

    Job Description · Job Description · Culturetech Solutions · is a people-oriented boutique services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy indi ...

  • JobsRUs

    IT Support Specialist

    1 week ago

    JobsRUs Atlanta, United States

    Position: IT Support Specialist · Pay: $25-$33/hour · Location: Los Angeles, CA (Hybrid/Remote) · Schedule: Monday-Friday, 8:00 AM - 5:00 PM with flexibility · Job Description: · We are seeking a skilled IT Support Specialist to assist with daily operations within our IT departme ...

  • Keen Logic

    IT Support Specialist

    3 weeks ago

    Keen Logic Atlanta, United States

    KeenLogic is seeking to hire a Journeyman Document Specialist for the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for installing Windows image on all machines, unboxing/boxing equipment, inventory of equipmen ...

  • Keen Logic

    IT Support Specialist

    2 weeks ago

    Keen Logic Atlanta, United States

    KeenLogic is seeking to hire a Journeyman Document Specialist for the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for installing Windows image on all machines, unboxing/boxing equipment, inventory of equipmen ...

  • V-Soft Consulting Group

    IT Support Specialist

    3 weeks ago

    V-Soft Consulting Group Atlanta, United States

    IT Support Specialist (100% Remote) · Primary Location: Atlanta, Georgia · V-Soft Consulting is currently hiring for an IT Support Specialist (100% Remote) for our premier client. · Education and Experience " Bachelor's degree in related field from accredited college or unive ...

  • SmartCommerce

    IT Support Specialist

    5 days ago

    SmartCommerce Atlanta, United States

    Job Title: IT Support Specialist. · Department: APP-IT. · Reports to: VP, Corporate Compliance & Security?. · Experience Required: At least 2 years working in a similar support role. · Salary Range: $48,000 - $53,000 · Supervisory/Training Responsibilities: This role does no ...

  • Tradeshift

    IT Support Specialist

    2 weeks ago

    Tradeshift Atlanta, United States

    **IT Support Specialist** · Atlanta, GA, USA · Employees can work remotely · Full-time · Department: IT · **Company Description** · **About Tradeshift** · Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting comp ...

  • Keen Logic

    IT Support Specialist

    2 weeks ago

    Keen Logic Atlanta, United States

    KeenLogic is seeking to hire a · Journeyman Document Specialist · for the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for · installing Windows image on all machines, unboxing/boxing equipment, inventory of ...

  • Culturetech Solutions

    IT Support Specialist

    2 weeks ago

    Culturetech Solutions Atlanta, United States

    Job Description · Job DescriptionCulturetech Solutions is a people-oriented boutique services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals ...

  • Crimson Enterprises

    IT Support Specialist

    2 days ago

    Crimson Enterprises Riverdale, United States

    Our employees - motivated individuals who fit in with us. Because we give them space to use their individual strengths and take on responsibility. Join our team, grow beyond yourself and shape the future of Continentale, EUROPA and Mannheimer together - three strong brands, one n ...

  • SmartCommerce

    IT Support Specialist

    1 week ago

    SmartCommerce Atlanta, United States

    Job Description · Job DescriptionJob Title: IT Support Specialist. · Department: APP-IT. · Reports to: VP, Corporate Compliance & Security?. · Experience Required: At least 2 years working in a similar support role. · Salary Range: $48,000 - $53,000 · Supervisory/Training Respon ...

  • UserTesting

    IT Support Specialist

    2 weeks ago

    UserTesting Atlanta, United States

    Discover insights Uncover insights about any experience · **Drive results** · Excellence from each of us is required for our shared success. Were focused on results and work with a sense of ownership and urgency. · **Health and wellness** · We focus on total wellness. We offe ...