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    Clinical Application Specialist - Plano, United States - Geode Health

    Geode Health
    Geode Health Plano, United States

    2 weeks ago

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    Description
    Geode Health is a rapidly growing, national provider of outpatient mental health services.

    Our mission is 'To empower our patients to live healthier, more rewarding lives through access to exceptional care tailored to their needs.'We are seeking a highly skilled Clinical Applications Specialist with an emphasis on application training to join our dynamic team.

    This role is crucial in ensuring smooth operations, efficient training, and effective support within our clinical systems environment.

    The Clinical Applications Specialist will play a pivotal role in training clinical staff, implementing new applications and offices, and providing timely support for help desk tickets related to clinical applications.

    The position requires a deep understanding of athenaHealth EMR and an eagerness to learn and adapt to our ecosystem of clinical applications integrated with Athena.

    This is a remote role, based in the Dallas-Fort Worth or Chicago area, with the ability to travel to offices throughout Geode's network of offices throughout the United States.


    Responsibilities:


    Training and EducationConduct in-person and virtual training sessions for clinical staff on the effective utilization of athenaHealth EMR, and other integrated clinical applications.

    (reordered to this line first)Develop comprehensive training materials and resources for front office and clinical staff.
    Provide ongoing education and support to ensure staff proficiency and efficiency in utilizing clinical systems.
    Maintain Learning Management Systems (LMS) and Knowledge Base with updated training content.
    ImplementationCollaborate with internal teams to implement athenaHealth EMR and other clinical applications in new offices.
    Ensure seamless integration of new applications with existing systems.
    Conduct thorough testing and validation of new applications to guarantee optimal functionality and user experience.
    Support and Help DeskRespond to help desk tickets related to clinical applications promptly and efficiently.
    Troubleshoot issues, provide solutions, and escalate complex problems as needed.
    Document and maintain detailed records of support tickets and resolutions.


    Qualifications:
    2+ years of hands-on experience with athenaHealth EMR, with a focus in athenaCollector and athenaClinicals.
    Proficient in troubleshooting clinical application issues and providing timely resolutions.
    Strong communication and interpersonal skills with the ability to effectively train and support clinical staff.
    Experience in developing training materials and conducting training sessions preferred.
    Familiarity with Learning Management Systems (LMS) is a plus.
    Ability to adapt to a dynamic environment and quickly learn new clinical applications.
    Willingness to travel up to 30% of the time between office locations.


    At Geode Health, we offer:


    Competitive compensationFlexible scheduleIn-person and virtual patient visitsComprehensive admin support (front office, accounting, finance, payroll, HR, etc)Professional development opportunitiesClinical community, support, and leadershipMedical, dental and vision benefitsLife insuranceShort and long-term disabilityPaid vacation and holidaysMatching 401k planState of the art technologyWhy work for Geode Health?At Geode Health, we take our commitment to patients and providers seriously.

    We focus every day on how to help patients across the United States get the best possible mental health care available.

    To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care.

    We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact.

    Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

    To learn more, visit us as www.geodehealth.comGeode Health is an Equal Opportunity Employer.

    We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

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