- $19-22/hour + up to $500/week in performance bonuses
- Health, Dental, and Vision Insurance
- 401(k) with a company match
- 40 hours of PTO + 40 hours of Sick time
- 5 Paid Holidays
- Deliver Exceptional Customer Service: Provide top-notch customer support via phone, email, and chat, ensuring every interaction reflects our commitment to excellence.
- Proactive Problem Solving: Assist customers promptly, addressing inquiries, concerns, and requests with a solutions-oriented approach that exceeds expectations.
- Maximize Sales Opportunities: Actively upsell HVAC products and services to meet or exceed sales targets while enhancing customer satisfaction.
- Effective Communication: Engage customers to thoroughly understand their needs and preferences, offering tailored solutions that create lasting positive impressions.
- Data-Driven Insights: Analyze customer data to identify trends and actionable insights, proactively recommending improvements to enhance the overall customer experience.
- Meticulous Record Keeping: Maintain accurate and detailed records of customer interactions, ensuring seamless communication within the team.
- Strong outbound experience
- Experience in the HVAC, Plumbing, Electrical, Solar, or Roofing space is a big plus.
- English/Spanish Bilingual Language Skills
- Customer-Focused Experience: Preferred experience in customer service and sales, demonstrating your ability to engage and assist customers effectively.
- Outbound Communication: Proficient in handling outbound calling campaigns, showcasing your proactive communication skills and booking numerous leads a day
- This is an on-site position - you must be willing and able to work in our office
- Willingness to undergo a background check and drug test in accordance with state and federal law
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Call Center Representative - Westminster, United States - Fix-It 24/7
Description
Our Team
Founded in 2018, Absolute delivers world-class plumbing, electrical, and HVAC services throughout Southern California. Located in Westminster, CA, Absolute is built on our core values. We don't just talk the talk, we also walk the walk. Our core values helped us to develop a healthy and fun work environment and will help to inform how we continue to guide and care for our people.
Compensation & Benefits
Responsibilities
Preferred Qualifications
Requirements
Schedule: Monday - Friday, 10 am - 7 pm. Rotating weekends.
Location: 7600 Garden Grove Blvd, Westminster, CA 92683
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over the sponsorship of an employment Visa at this time.
Absolute Airflow is an equal opportunity employer. Employment decisions are based on merit and business needs. It is the policy of the Company not to discriminate against employees or applicants based on race, color, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with the respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.