Call Center Representative - Anaheim, United States - The Builder Group

Description

About us:


Our work environment includes:

• Modern office setting
• Onthejob training
• Lively atmosphere
• Growth opportunities

Job Title:
Appointment Coordinator


Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Schedule appointments for customers using the phone system.
• Provide information about services and products to customers.
• Maintain accurate and uptodate customer records.
• Collaborate with other team members to ensure smooth appointment scheduling process.
• Follow up with customers to confirm appointments and provide necessary reminders.
• Handle customer complaints or concerns, escalating issues as needed.
• Provide exceptional customer service at all times.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong phone etiquette and customer service skills.
• Ability to multitask and prioritize tasks effectively.
• Proficient in using phone systems and computer software.
• Detailoriented with strong organizational skills.
• Ability to work well in a team environment.
• Previous experience in a similar role is preferred but not required.

We offer competitive compensation, opportunities for career growth, and a positive work environment.

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

To apply, please submit your resume and cover letter highlighting your relevant experience.


Job Type:
Part-time


Pay:
$ $17.00 per hour

Expected hours: 25 per week


Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Computer skills: 1 year (preferred)

Work Location:
In person