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    Customer Success Manager - Washington, United States - Trigenx

    Trigenx
    Trigenx Washington, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Hybrid/Remote Position

    In this role you will:

    • Own customer relationships, acting as their primary point of contact and trusted advisor.
    • Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.
    • Develop and deliver training and educational materials to help customers maximize the value of our products and services.
    • Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.
    • Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
    • Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
    • Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
    • Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.

    We are looking for someone who has:

    • Proven experience in a customer-facing role, such as customer success, account management, or sales.
    • Excellent interpersonal and communication skills to build rapport with customers at all levels.
    • Strong problem-solving and analytical abilities to address customer needs effectively.
    • Knowledge of the industry and understanding of customers' business processes and goals.
    • Proficiency in using customer relationship management (CRM) software and relevant tools.
    • Self-motivated, results-oriented, and able to manage multiple customer accounts independently.
    • Demonstrated ability to collaborate effectively in a team environment.
    • Excellent organizational and time management skills to prioritize tasks and meet deadlines.
    • Customer-focused mindset with a passion for delivering exceptional experiences.

    You may be a good fit if you have these additional skills and/or educational background:

    • Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).

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