Partner Success Manager - Washington, United States - Leap Finance

Description

About us:

We are building this and this and this
In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech And we love that we succeed as a business while powering the dreams of talented students


Founder Profile:

Arnav Kumar is a graduate of IIT Kharagpur. Leap is his second company and he has raised more than $30M in capital for his startups.

In his last role, he was a VC investor with SAIF Partners (Now Elevation Capital), which is an early investor in paytm, meesho, urban company, unacademy and many other unicorns.

He thinks and tweets about Product, Business Models and Company Building

Vaibhav Singh is a graduate of IIT Kharagpur. He spent his first 6 years at DeutscheBank, across Singapore & Sydney to manage a $3Bn flow book. He has built 2 fintech startups before, as a founding member of CapitalFloat and Incred, both pioneering businesses valued >$500Mn The Leap team has a fine balance of industry experience (edtech, fintech, study abroad) and technical skills (engineering, product, design)


About the role:

University Partnerships at Leap builds and maintains relationships with institutions of higher education around the world for two primary purposes:

• Identifying opportunities to utilize universities as a marketing channel for our direct to student business, and
• Establishing and cultivating direct business-to-institution (B2I) partnerships through the development and support of educational programs serving our student population

The Partner Success Manager is responsible for nurturing Leap's relationships with our network of university partners.

Primarily an account management function, this person will play a key role in building, nurturing, and maintaining relationships with university stakeholders, facilitating seamless operations in the running of our partnerships, and leading collaboration between Leap colleagues and their university counterparts.

This role will report to the VP of University Relations and work closely with our Director of University Partnerships but have significant autonomy over their responsibilities of overseeing partner touchpoints with Leap, ensuring seamless execution of day to day partner operations, and pursuing growth opportunities within existing academic partner institutions.

Responsibilities include but are not limited to:

Serving as a trusted consultant to Leap's university partners, working closely with internal and external stakeholders to drive enrollments, insights, and value.

A key part of this role is recommending what your engagement strategy and cadence will be, and then executing on it.

• Maintain and lead a cadence of regular meetings, and business reviews with university partners, during which key performance data and growth strategies are presented to leaders both externally and internally
• Develop, maintain, and continuously improve account management collateral, including but not limited to reports, presentation decks, and regular communication templates
• Track and report performance metrics and recommend strategies for improving strength of relationships
• Identify additional product offerings or programs that university partner may benefit from

Collaborating with other teams within Leap, to ensure alignment on both strategy and execution of program partnerships

• In partnership with the operations teams, manage new university onboarding, implementations and troubleshoot areas of opportunity within existing university relationships
• Maintain a cadence of regular meetings with internal partner teams for information sharing and collaboration
• Informing broader strategy within University Relations and at Leap overall through feedback and collaboration with the VP and other members of the team. Your insights will directly contribute to the strategic direction of the department and company as we continue to grow

Identifying ways to further build community and increase brand awareness of Leap and our portfolio of services on campuses and in our destination countries.

• Develop relationships and execute partnerships (formal or informal) with extra/cocurricular groups on campus, including but not limited to student groups and departmental offices such as career services, financial services, or student affairs.
• Identify and develop opportunities to build engagement with community groups, young professional organizations, and employer networks as appropriate.
• As applicable, research and pursue additional businessbuilding opportunities with organizations in destination countries on behalf of operational teams.

Taking initiative with "other duties as assigned."

• Leap is a growth stage company, and University Partnerships is a "startup within a startup." There will be times when you are asked to research a crazy idea, manage an administrative task, or quite literally lift heavy boxes.

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