Customer Success Manager - Washington, United States - Vorys, Sater, Seymour and Pease LLP.

Vorys, Sater, Seymour and Pease LLP.

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Precision eControl is an Ancillary Business of Vorys, Sater, Seymour and Pease LLP. The Precision eControl group is all about helping brands better manage their eCommerce presence on Amazon and other online marketplaces. As a Client Success Manager, you will be part of a team that creates innovative, cutting edge, one-of-a-kind solutions that are revolutionizing how brands manage online marketplace sales.**
Position Summary:The Customer Success Manager I is a strategic and supportive partner for our customers, focused on building loyalty to ensure long-term customer retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

Essential Functions:

Own the entire relationship with assigned customers, including onboarding, implementation, training, adoption, product recommendations, retention, and satisfaction.
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services to customers and Vorys eControl team. Communicate effectively with both internal and external senior managers and leaders to better understand customer needs, maximize retention and growth, and share learnings.
Develop and maintain customersuccess strategies and best practices, as well as customersupport content.
Maintain and analyze existing customersuccess metrics and data as directed.
Serve as daytoday contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
Review the customer journey, determine how it's supported, and use a consultative approach to help customers overcome issues and achieve their goals.
Facilitate interaction and workflow among project team members, including thirdparty service providers, to ensure timely deliverables.
Collaborate, problemsolve, and/or strategize with the Product team to effectively solve customer's problems
Work with sales and marketing teams to boost customer referrals and develop case studies.

Knowledge, Skills and Abilities:

Proven work experience as a Customer Success Manager or similar role
Experience working with brand image and promoting value through customer experience
Ability to build credibility and trust by understanding and addressing customer requirements
Ability to work with online marketplace/ecommerce data, identify/define opportunities for/inhibitors to sales and profitability growth by establishing facts, drawing conclusions and translating them into meaningful, valuable, actionable insights presented in a professional, easy to understand and compelling way
Ability to leverage advanced analytical concepts to improve business outcomes
Strong listening, planning, analytical, project management, decisionmaking, written and verbal communication and consulting skills
Detail and big picture oriented
Analytical and processoriented mindset
Ability to work effectively across multiple departments in a deadlinedriven environment
Active team player, selfstarter, and multitasker who can quickly adjust priorities

Desired But Not Essential:

Knowledge of Salesforce and project management tools

Education and Experience:

years of experience in similar field.

Minimum of two years of experience in account management, customer success, or related field.
Bachelor's degree in related discipline or combination of equivalent education and experience.

Equal Opportunity Employer:

Precision eControl does not discriminate in hiring or terms and conditions of employment because of an individual's sex, race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, genetic information, marital status, military/veteran status, disability or any other characteristic protected by local, state or federal law.

Precision eControl only hires individuals authorized for employment in the United States.