Federal Customer Success Manager/business - Washington, United States - Swimlane

Swimlane
Swimlane
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities:


  • Achieve quarterly net retention targets by fostering strong relationships and delivering exceptional service to our Federal clients.
  • Advise customers on optimal product use to ensure they derive maximum value and achieve their security objectives.
  • Build and nurture relationships with security leaders within customer organizations to become a trusted advisor and advocate for Swimlane's solutions.
  • Identify and address churn risks by proactively monitoring customer satisfaction and addressing any issues or concerns.
  • Drive resolution of customer support tickets in a timely and efficient manner to enhance customer satisfaction and loyalty.
  • Maintain deep product knowledge and stay updated on industry trends to effectively support and advise clients.
  • Collaborate with internal teams on new product rollouts, providing valuable insights from customer interactions to inform product development and enhancements.
  • Utilize customer data and usage insights to identify successful use cases and adoption patterns within federal clients.
  • Develop strategies to leverage these successful use cases and promote adoption to other federal customers.
  • Collaborate with marketing and product teams to create case studies, whitepapers, and other materials showcasing successful implementations.
  • Identify opportunities for Swimlane to expand its footprint within the federal sector and develop targeted initiatives to capitalize on these opportunities.
  • Actively seek out opportunities for partnership and collaboration within the federal ecosystem to enhance Swimlane's visibility and influence.

Requirements:


  • Demonstrated history of success in guiding Federal sector customers to realize full value from products and platforms
  • Experience with security platforms, especially SOC environments
  • Strong technical aptitude with onpremise software and SaaS solutions. SOAR experience is beneficial
  • Excellent problemsolving and troubleshooting skills, with the ability to think both analytically and logically.
  • Exceptional customer service and communication skills, both verbal and written.
  • Ability to manage multiple priorities, work under pressure, and meet tight deadlines.
  • Experience in collaborating with crossfunctional teams and managing vendor relationships.

Who we are and What we can offer:

Swimlane is a rapidly growing, innovative startup that provides cloud-scale, low-code security automation for organizations of all industries and sizes.

Our technology is relied upon by major security-forward companies around the globe and we are consistently rated as the #1 trusted low-code security automation platform.

Our mission is to prevent breaches and enable continuous compliance via a low
- code security automation platform that serves as the system of record for the entire security organization.

Get an understanding of Swimlane here

The Perks of being a Swimlaner:

  • Competitive Benefits & Compensation
  • Stock Options
  • Training & Professional Development Opportunities
  • MacBook Pro
  • A hybrid work environment with remote options and flexible hours
  • Great Company Culture
  • We value collaboration and innovation
  • Giveback Volunteering Opportunities
Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:

  • Punch above your weight class
  • We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
  • Be a happy innovator
  • The hard problems are the fun problems to solve, we're excited to take on difficult challenges and find creative solutions.
  • Always be leveling up
  • We are continuously improving, embracing change, and consuming information to better ourselves and each other.
  • Move at the speed of WOW
  • We work with an extreme sense of urgency, but we never compromise quality. Have honesty and integrity in 'all the things'
  • We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.
The hiring range for this position is $115,000-$130,000/year and is dependent on knowledge, skills, and experience.
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