Jobs
>
Washington, D.C.

    Client Success Manager - Washington, United States - AHEAD

    AHEAD
    AHEAD Washington, United States

    3 weeks ago

    Default job background
    Managed Services
    Description
    The Client Success Manager drives all aspects of the AHEAD Managed Services customer relationship. The Client Success Manager is also responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. As such the Client Success Manager is expected to be the primary point of escalation and coordination between the AHEAD Services organization, the AHEAD Client Director, and the customer.

    Responsibilities

  • Acts as a customer advocate.
  • Results driven and customer focused; "Get things done - Make things happen".
  • Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met.
  • Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal.
  • Grow existing contract values by cross-selling and up-selling existing contracts.
  • Build a strong relationship with key customer staff, client director team, and Managed Services teams and management.
  • Ensure reports are provided to an agreed schedule or on request, including: incident management, account performance, and service unit billing reports.
  • Leads onboarding activities for new Managed Services customers.
  • Set expectations of service quality, availability, and timeliness with the client.
  • Drives process improvements that increase customer satisfaction.
  • Work with the client and Managed Services teams to identify and manage service improvement activities.
  • Translate and drive prioritization of customer requirements into service and project requests.
  • Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented and reviewed in a controlled manner.
  • Report, communicate, and update relevant stakeholders on service operations.
  • Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments.
  • Assist with the development and improvement of the services organization.
  • Leads and manages recurring Technical Assessments.
  • Participates in business reviews with the customer and the AHEAD sales team.
  • Supports and conducts self in a manner consistent with customer service expectations.
  • Manage Root Cause Analysis and process and participate in Priority events as needed.
  • Be able to onsite 3-4 days per week in Richmond, Virginia.

    • Qualifications

  • Good understanding of IT Service Management processes and procedures.
  • Good understanding of IT Project Management principles and techniques.
  • Good ability to manage change and engage team members.
  • Good ability to provide direction and leadership to others.
  • Good facilitation and communication skills.
  • Excellent presentation skills.
  • Ability to manage and escalate client issues.
  • Ability to react and adjust priorities of tasks.
  • Comfortable in communicating and interacting with C-level customer stakeholders.
  • Proficient in MS Office:
  • MS Word – must be able to create and modify documents.
  • MS Excel – create and modify pivot tables, manipulate data, create charts and graphs.
  • MS Power Point – create and modify presentations.
  • 2-4 years of relevant IT Service Account Management experience.
  • ITIL Foundation Certification desired.
  • PMI Project Management Professional (PMP) certification is a plus.
  • ServiceNow experience is a plus.

    • Education

  • Undergraduate degree and 2-4 years relevant experience preferred
  • Hewlett Packard

    Customer Success Manager

    3 weeks ago

    Hewlett Packard Washington, United States

    **_Job Summary:_** · Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible f ...

  • Vorys, Sater, Seymour and Pease LLP.

    Customer Success Manager

    2 weeks ago

    Vorys, Sater, Seymour and Pease LLP. Washington, United States

    **Precision eControl is an Ancillary Business of Vorys, Sater, Seymour and Pease LLP. **The Precision eControl group is all about helping brands better manage their eCommerce presence on Amazon and other online marketplaces. As a Client Success Manager, you will be part of a team ...

  • Unit4

    Customer Success Manager

    2 weeks ago

    Unit4 Washington, United States

    **Company Description** · We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive s ...

  • Ireckonu

    Customer Success Manager

    3 weeks ago

    Ireckonu Washington, United States

    **Customer Success Manager, US Remote** · At Ireckonu, the Customer Success Manager is an empowered position responsible for key elements of the client relationship. This role focuses on building strong partnerships, driving value through project delivery, resulting in positive o ...

  • AHEAD

    Client Success Manager

    3 weeks ago

    AHEAD Washington, United States

    The Client Success Manager drives all aspects of the AHEAD Managed Services customer relationship. The Client Success Manager is also responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. As such the Clien ...

  • Leap Finance

    Partner Success Manager

    3 weeks ago

    Leap Finance Washington, United States

    **About us**: · We are building this and this and this · In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech And we love that we succeed as a ...

  • TOASTIQUE

    Regional Success Manager

    1 week ago

    TOASTIQUE Washington, United States

    The Toastique Regional Success Manager will be responsible for all day-to-day activities within the DC Metro location, which include our Wharf, Navy Yard, Dupont, and Union Market locations. They will be responsible for employee management, scheduling staff, assisting with orderi ...

  • Quorum

    Customer Success Manager

    1 week ago

    Quorum Washington, United States

    Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows user ...

  • Harbor Compliance

    Remote - Client Success Manager

    2 weeks ago

    Harbor Compliance Washington, United States

    **Remote - Client Success Manager** · Full-Time Position | Work from Anywhere (Excluding CA, CO, MT, NY) · **About Harbor Compliance**: · Harbor Compliance is a rapidly expanding technology firm that's reshaping how nonprofits and businesses handle critical compliance challenges. ...

  • Aristotle

    Customer Success Manager, Campaigns

    1 week ago

    Aristotle Washington, United States

    Responsibilities include: · - Engage and work with customers during sales and on-boarding experience, identifying needs and driving deep product adoption and success. · - Ensure onboarding and implementation processes are precisely executed to build a strong customer relationship ...

  • Swimlane

    Federal Customer Success Manager/business

    2 weeks ago

    Swimlane Washington, United States

    **Responsibilities**: · - Achieve quarterly net retention targets by fostering strong relationships and delivering exceptional service to our Federal clients. · - Advise customers on optimal product use to ensure they derive maximum value and achieve their security objectives. · ...

  • Microsoft

    Customer Success Account Manager

    2 days ago

    Microsoft Arlington, United States

    We are looking to hire a Customer Success Account Manager to join Microsoft Federal. · Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, a ...

  • Quartz Bio

    Saas Customer Success Manager

    2 days ago

    Quartz Bio Bethesda, United States

    **Job Summary**: · As a Customer Success Manager with QuartzBio, you will drive customer retention and growth, support product onboarding and user adoption, serve as the voice of the customer, manage risk and opportunities/threats, use data to monitor customer engagement, and coo ...

  • WMC Global

    Customer Success Manager

    1 week ago

    WMC Global Fairfax, United States

    WMC Global is seeking a Customer Success Manager to join our growing Customer Success Team · The Role: · - Provide exemplary customer service, focusing on execution of contracts and problem-solving or escalating any client issues that arise · - Define and optimize the customer jo ...

  • FranConnect, LLC

    Customer Success Manager

    1 week ago

    FranConnect, LLC Herndon, United States

    : · **Overview of Job Function**: · Are you passionate about Customer Success? Are you a professional with proven customer and technical acumen? Then come join FranConnect's Customer Success team to help our customers maximize their utilization of our solutions by providing adopt ...

  • Quorum

    Customer Success Manager

    2 weeks ago

    Quorum Washington, United States

    Job Description · Job DescriptionBased in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmenta ...

  • Trigenx

    Customer Success Manager

    1 week ago

    Trigenx Washington, United States

    Job Description · Job DescriptionHybrid/Remote Position · In this role you will: · Own customer relationships, acting as their primary point of contact and trusted advisor. · Define customers' business objectives, challenges, and requirements to identify value-added solutions an ...

  • Truth Initiative

    Client Success Manager

    1 week ago

    Truth Initiative Washington, United States

    Job Description · Job DescriptionJOB SUMMARY: · EX Program is looking for a capable and motivated client facing professional with excellent communication skills and the ability to execute and manage projects to join our cross-disciplinary team and contribute to our growing busine ...

  • Lilt

    Customer Success Manager

    1 week ago

    Lilt Washington, United States

    Job Description · Job DescriptionLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outc ...

  • Trigenx

    Customer Success Manager

    1 week ago

    Trigenx Washington, United States

    Job Description · Job DescriptionHybrid/Remote Position · In this role you will: · Own customer relationships, acting as their primary point of contact and trusted advisor. · Define customers' business objectives, challenges, and requirements to identify value-added solutions an ...