- Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail
- Provide configuration recommendation and assistance in customer service deployment
- Recreate reported issues in lab with customer's configuration and topology
- Work with QA and develop engineering teams to investigate and resolve software and hardware defects
- Perform patch qualification related tasks
- Responsible for analyzing data traces using protocol analyzers to identify anomalies and find solutions
- Ensure customer's reported issues are resolved to the client's satisfaction in a timely manner
- 5+ years of working experience in the data networking industry
- Excellent verbal and written communication and organization skills
- BS in a computer related field or equivalent work experience
- Excellent knowledge and experience troubleshooting Layer-2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT), Layer-4 protocols (TCP, UDP, NAT), and Layer-7 protocols (HTTP, FTP, DNS)
- Must have good understanding of following protocols, HTTP, SSL, FTP, SMTP, RTSP
- Demonstrate ability to acquire strong analytical, troubleshooting and problem-solving skills
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
- Deep understanding of network designs and operations
- Ability to articulate complex technical designs with ease to stakeholders
- Ability to work independently and troubleshoot problems with speed and efficiency
- Ability to self-motivate and manage/prioritize competing tasks
-
Customer Engineering Support Manager
2 weeks ago
American Sunrex Corporation San Jose, United StatesJob Location: Position within San Jose-Sunnyvale-Santa Clara, CA MSA; work from home Job Duties: · - Meet with customers to design and develop keyboard specifications; · - Provide all aspects of technical and customized solutions to customers in order to integrate Sunrex's soluti ...
-
Software Support Engineer
4 days ago
Tranzeal Incorporated San Jose, United StatesSoftware Support Engineer (W2 only role) · Experience writing and debugging JavaScript Code · Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts · Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON ...
-
Global Support Engineer
3 weeks ago
ASML San Jose, United States Full timeIntroduction · The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support bran ...
-
Support Engineer
1 week ago
Diverse Lynx San Jose, United StatesJob Title: · Support EngineerLocation: · San Jose , CA(Onsite)Type: · Full Time/PermanentExperience: 6 - 10Must Have Technical Skills · SFDC developer, Production Support experience · Experience Required · Strong SFDC technical skills · Qualifications · : BACHELOR OF COMP ...
-
Support Engineer
1 week ago
Tata Consultancy Services San Jose, United StatesMust Have Technical Skills · SFDCdeveloper, Production Support experience · Experience Required · StrongSFDC technical skills · Roles & Responsibilities · Candidates need towork in Production support and handle the tickets on daily basis. Need to doJob monitoring, Root cause ...
-
IT Support Engineer
3 weeks ago
Netskope Santa Clara, United StatesAbout Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...
-
Senior Support Engineer
2 weeks ago
Quatrro Business Support Services San Jose, United StatesPurpose of the Job: · The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs. · Responsibilities: · Provide day t ...
-
Technical Support Engineer
2 days ago
Adobe San Jose, United StatesOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
-
Technical Support Engineer
5 hours ago
Adobe San Jose, United StatesOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
-
Application Support Engineer
4 days ago
Tranzeal Incorporated Santa Clara, United StatesJob Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Note: This position requires onsite presence weekly on Wednesday and Thursday. · Duties: · Technical Support Engineers are responsible for managing and resolving the most challenging issues for the p ...
-
Desktop Support Engineer
5 hours ago
Diverse Lynx San Jose, United StatesJob Title: · Desktop Support Engineer (Field Services)Location: San Jose ,CA (Onsite)Type: · Full time/Permanent · Job Description:Roles & Responsibilities · Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system dep ...
-
Technical Support Engineer
3 weeks ago
Canon Solutions America San Jose, United StatesAbout the Role Located in San Jose, CA the Technical Support Engineer will provide technical support for Canon's advanced semiconductor production equipment. This is an exciting opportunity for creative candidates with mechanical, electrical, software knowledge who enjoy a techni ...
-
Technical Support Engineer
2 weeks ago
Canon USA & Affiliates San Jose, United States**About the Role** · Located in San Jose, CA the Technical Support Engineer will provide technical support for Canons advanced semiconductor production equipment. This is an exciting opportunity for creative candidates with mechanical, electrical, software knowledge who enjoy a ...
-
Technical Support Engineer
4 days ago
Russell Tobin Santa Clara, United StatesJob Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Duration: 12 Months Contract · Pay Range: $37/hr-$45/hr on W2 (DOE) · Note: This position requires an onsite presence weekly on Wednesday and Thursday. · What you will do in this role: · Technical Su ...
-
Technical Support Engineer
4 days ago
Dexian Santa Clara, United StatesJob Title: Tech Support Frontend · Location: Santa Clara, CA onsite 2-3 days of the week(Wednesday and Thursday)) · Duration: 12+ Months Contract · Pay rate between $35 to $43/hr · Job Description: · Technical Support Engineers are responsible for managing and resolving the mos ...
-
Technical Support Engineer
3 weeks ago
Tranzeal Incorporated Santa Clara, United StatesTittle - Technical Support Engineer – Integrations · Location- Santa Clara, CA / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office. · H ...
-
Technical Support Engineer
3 days ago
Dexian Santa Clara, United StatesJob Title: Tech Support Frontend · Location: Santa Clara, CA onsite 2-3 days of the week(Wednesday and Thursday)) · Duration: 12+ Months Contract · Pay rate between $35 to $43/hr · Job Description: · Technical Support Engineers are responsible for managing and resolving the mos ...
-
SoftMax Pro Support Engineer
3 weeks ago
ReqRoute Inc San Jose, United StatesJob Title: SoftMax Pro Support Engineer · Location: Remote (PST) · Must Have: SoftMax Pro (3 to 5 yrs. hands on experience at a minimum) · JD: · Primarily Level 2 support. · Helps maintain the health of the currently released systems in the production environment, ensuring s ...
-
Technical Support Engineer – Automation
4 days ago
Stage 4 Solutions Santa Clara, United StatesTechnical Support Engineer – Automation (Hybrid, Santa Clara, CA) · We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving the most challenging issues and escalation for the customer an ...
-
Technical Support Engineer
3 weeks ago
Russell Tobin & Associates Santa Clara, United States· What are we looking for in our Technical Support Engineer ? · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experienced S ...
Technical Support Engineer - San Jose, United States - A10 Networks, Inc
Description
Standing at the critical junction between your network and your applications, A10 is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds.
Are you up for the challenge?
Join us and make your impact on the future as our next Network Engineer:
Job Responsibilities:
Qualifications:
A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.
#LI-AN1-Hybrid