Jobs
>
San Diego

    Enterprise Customer Success Manager, Healthcare - San Diego, United States - Philips

    Philips
    Philips San Diego, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title

    Enterprise Customer Success Manager, Healthcare (West Zone)

    Job Description

    Enterprise Customer Success Manager - West Zone

    As the Enterprise Customer Success Manager, you will direct and guide the activities of customer programs consisting of multiple and interdependent projects executed to contribute to the delivery of its intended benefits.

    The role is primarily responsible for providing transition support and expertise during the program initiation phase, proactively driving seamless integration of success criteria from Sales through to Delivery. This role will be involved in customer negotiations, communications, operations, contracting, and coordination to ensure seamless customer experiences during the proposal development as well as initiation phases of the customer lifecycle. You will lead multiple project teams, with people from different parts of the organization to deliver customer benefits and organizational objectives. Depending on the program's goal and objectives, the program manager works for and collaborates with many stakeholders, cross- functional and cross-business, with a variety of expertise and responsibilities.

    Your role:

    • Program Manager for multi-year customer delivery programs, or programs of strategic importance to Philips Healthcare.
    • Coordinate activities and decision making on behalf of the customer, Philips and any associated Governance groups.
    • Gaining agreements on and achieving program success goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risks.
    • Clearly outlining expected program deliverables and project interdependencies
    • Lead customer meetings with senior executives to outline and agree on governance, including executive committees, working groups and mechanics of financial model.
    • Monitoring the program, detailing the expected outcomes and benefits, supported by well-defined program approaches that are documented in a program charter or customer success plan.
    • Building partnerships with the program's stakeholders (both internal and external), leverage them to achieve organizational goals, and able to influence their opinions and negotiate effective solutions to drive to value/outcome attainment.
    • Managing and monitoring program and project activities, proactively assessing and responding to risks, spanning multiple projects and integrate projects progress /escalation reports (including suggested corrective actions) for the program steering team
    • Integrating the projects' deliverables, outcomes, and benefits into the program's end product, services, or results, such that the program delivers its intended benefits and outcomes
    • Always has an eye for identifying opportunities to help assigned customers/programs improve & provides leads for upsell and cross sell opportunities that help solve customer problems, thereby increasing customer lifetime value
    • Maintain professional certifications


    You're the right fit if:

    • Bachelor's degree or equivalent combination of academic and relevant work experience required
    • Minimum 5 years of relevant working experience, including all aspects of project development and execution, demonstrating record of project management success, both in results achieved and in use of professional methodology, and experience working in programs, preferably supporting the program manager in program management activities in a Healthcare or related environment
    • Project Management Certification (PMI or PMP) or equivalent is highly preferred
    • In-depth knowledge in leading the implementation of technology and business process improvement projects
    • Strong understanding of healthcare industry related business challenges, opportunities and internal/external trends related to technology management
    • Strong understanding of the healthcare industry including clinical processes, workflows, and related technology
    • Strong change management and influencing skills
    • Evidence of successful teamwork with stakeholders, of all levels, around the globe
    • Six Sigma or Process/Continuous Improvement experience is highly preferred

    Travel Requirements:

    As the Customer Success Manager, you will be required to occasionally travel, including overnight travel, within the assigned territory. Ability to travel to the customer site(s) or identified locations for meetings required; candidates need to be within reasonable commuting distance to customer site(s). Company relocation benefits will not be provided for this position.

    US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa

    About Philips
    We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

    • Learn more about our business.

    • Discover our rich and exciting history.

    • Learn more about our purpose.

    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

    #LI-PH1

    #LI-Remote

    #Circa

    Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

  • Stantec

    Healthcare Project Manager, Electrical Engineering

    1 week ago

    Stantec San Diego, United States

    Healthcare Project Manager, Electrical Engineering PQ ) · **Description** · Stantec Buildings is on a mission to become the world's leading integrated design practice. Our architects, engineers, interior designers, sustainability specialists, and technologists are passionate abou ...

  • LPA

    Healthcare Project Manager

    1 week ago

    LPA San Diego, United States

    LPA is seeking a passionate · Healthcare Project Manager · to join our integrated team of architects, engineers, interior designers, landscape architects and master planners. As a member of our Healthcare team, you will impact a broad variety of innovative, local, sustainable p ...

  • Withum

    Healthcare Valuation Manager

    1 week ago

    Withum San Diego, United States

    Withum is a forward-thinking, technology-driven advisory and accounting firm, helping clients to Be in a Position of StrengthSM in today's modern business landscape. Withum empowers clients with innovative tools and solutions to address their accounting, tax and overall business ...

  • Cuningham Corp

    Healthcare Senior Project Manager

    4 days ago

    Cuningham Corp San Diego, United States

    Cuningham seeks a Healthcare Senior Project Manager to share in our vision to dream big, be daring, and create change. We are a forward-thinking design firm that values people, creative problem solving, and a learning mindset in the pursuit of unique, regenerative solutions that ...

  • Vaco

    Healthcare IT Project Manager- Remote

    5 days ago

    Vaco San Diego, United States

    Title: IT Project Manager- Mid Level · Find out more about this role by reading the information below, then apply to be considered. · Why is this position open? Rapid growth/ expansion · Salary/Benefits/Perks: $100k, health, dental, vision, PTO, flex spending, 403(b) retirement ...

  • A+ Dental 1

    Dental Office Managers, Healthcare

    2 weeks ago

    A+ Dental 1 San Diego, United States

    Job Description · Job Description Are you looking for a challenging and rewarding position that allows you to grow by using all of your management and/or administrative skills with room for advancement and higher, above-market compensation? · Please apply here then text your full ...

  • Sharp Community Medical Group

    Clinical Operations Manager

    2 weeks ago

    Sharp Community Medical Group San Diego, United States

    **Description** · **About us**: · Metis Practice Solutions, a leading professional management services organization committed to empowering independent medical practices in the vibrant San Diego community, is on the lookout for an exceptional Clinical Operations Manager to steer ...

  • Alter Health Group

    Case Manager

    3 weeks ago

    Alter Health Group San Diego, United States

    **Job Title: Case Manager** · **Location: Dana Point, CA, Laguna Beach** · **Company: Alter Health Group** · **Reports to: Chief Clinical Officer** · **FLSA Status: Non-Exempt** · **JOB SUMMARY** · Alter Health Group is seeking a results-driven and ethical Case Manager with stron ...

  • Sharp Healthcare

    Simulation Operations Coordinator-simulation

    3 weeks ago

    Sharp Healthcare San Diego, United States

    [AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; Bachelor's Degree · **Hours**: · **Shift Start Time**: · 7 AM · **Shift End Time**: · 3:30 PM · **AWS Hours Requirement**: · 8/40 - 8 Hour Shift · **Additional Shift Information ...

  • Maxim Healthcare Services

    Recruiter Trainee

    2 weeks ago

    Maxim Healthcare Services San Diego, United States

    **Why Maxim Healthcare?** · When you work at Maxim, you're part of a network of more than 175 local offices that have deep roots in each of the communities we serve, while still leveraging the resources and security of one of the largest and oldest healthcare staffing and service ...

  • Sharp Healthcare

    Healthcare Partner- Obgyn Acute-sharp Mary Birch

    3 weeks ago

    Sharp Healthcare San Diego, United States

    [H.S. Diploma or Equivalent; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association · **Hours**: · **Shift Start Time**: · 7 PM · **Shift End Time**: · 7:30 AM · **AWS Hours Requirement**: · 12/ Hour Shift · **Additional Shift Informa ...

  • UC San Diego Health

    Population Health Program Lead

    2 weeks ago

    UC San Diego Health San Diego, United States

    Payroll Title: · - POPULATION HEALTH SPEC 4 · - Department: · - PHSO - IS · - Hiring Pay Scale · - $123,950 - $155,800 / Year · - Worksite: · - Towne Centre Drive · - Appointment Type: · - Career · - Appointment Percent: · - 100% · - Union: · - Uncovered · - Total Openings: · - 1 ...

  • Molina Healthcare

    Provider Relations Representative

    2 weeks ago

    Molina Healthcare San Diego, United States

    **Remote and must live in the San Diego area** · **Job Description**: · Job Summary · Molina Health Plan Network Provider Relations jobs are responsible for network development, network adequacy and provider training and education, in alignment with Molina Healthcare's overall mi ...

  • Rady Children's Hospital-San Diego

    End User Services Specialist

    2 weeks ago

    Rady Children's Hospital-San Diego San Diego, United States

    JOB SUMMARY: · MINIMUM QUALIFICATIONS: · High School Diploma, GED or foreign equivalent · 1 year of experience · CA Driver's License and Proof of Auto Insurance · Ability to troubleshoot end user device incidents, access issues, printing issues, computer hardware, Desktop PCs, la ...

  • Sharp Healthcare

    Psych Social Worker

    2 weeks ago

    Sharp Healthcare San Diego, United States

    [AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; California BBS Associate Clinical Social Worker (ASW) - CA Board of Behavioral Sciences; Master's Degree · **Hours**: · **Shift Start Time**: · 8:30 AM · **Shift End Time**: · 5 ...

  • Wake Research

    Clinical Research Regional Director

    1 week ago

    Wake Research San Diego, United States

    **Company Description** · M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With ...

  • San Diego American Indian Health Center

    Patient Service Representative Manager

    2 weeks ago

    San Diego American Indian Health Center San Diego, United States

    **Summary**: · The Patient Service Representative (PSR) Manager provides leadership and oversight of the daily operations of the patient service representative, referrals coordinator and call center team. The PSR Manager ensures that patients receive excellent customer service, a ...

  • Sharp Healthcare

    Business Development Associate Sharp Memorial

    2 weeks ago

    Sharp Healthcare San Diego, United States

    [Driver's License - CA Department of Motor Vehicles · **Hours**: · **Shift Start Time**: · 8 AM · **Shift End Time**: · 4:30 PM · **AWS Hours Requirement**: · 8/40 - 8 Hour Shift · **Additional Shift Information**: · **Weekend Requirements**: · No Weekends · **On-Call Required**: ...

  • Sharp Healthcare

    Education Specialist-social Work- Sys

    1 week ago

    Sharp Healthcare San Diego, United States

    [Master's Degree; California BBS Licensed Clinical Social Worker (LCSW) - CA Board of Behavioral Sciences · **Hours**: · **Shift Start Time**: · Variable · **Shift End Time**: · Variable · **AWS Hours Requirement**: · **Additional Shift Information**: · **Weekend Requirements**: ...

  • Imperial Beach Community Clinic

    Director of Revenue Cycle

    3 weeks ago

    Imperial Beach Community Clinic San Diego, United States

    Job Title Director of Revenue Cycle · Reports To Chief Financial Officer · $120, $160,000.00 per year · **Benefits**: · 3 weeks of vacation/year, 10 holidays, employee's birthday and 2 weeks of sick leave. · Employee assistance program · Health insurance · Vision insurance · Dent ...