- Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
- Ability to pleasantly, effectively, accurately, and concisely provide a wide range of information to internal and external customers.
- Demonstrated ability to work in an office environment with other CSRs.
- Ensures that all calls are answered promptly.
- Ability to handle multiple priorities.
- Accurately enters ride/trip data, reservations, complaints, and other applicable data into appropriate software programs.
- Demonstrated ability to effectively communicate orally and in writing via telephones and other electronic means.
- Remains up to date on current policies, changes to policies/procedures, and other general information in an effort to provide correct information to passengers.
- May greet visitors at the front and/or handle in-person inquiries.
- Keeps the Mobility Manger updated on issues of concern.
- Other position-related duties as assigned.
- High School Diploma or equivalent required.
- At least 2 years of experience as a Customer Service Representative in a Call Center environment.
- Excellent verbal, written and interpersonal skills.
- Able to follow both written and verbal directions.
- Able to operate a computer, standard telephone system, and standard office equipment.
- Ability to provide appropriate business telephone etiquette
- Fluency in Spanish and/or French
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External - Customer Service Representative - Savage, United States - Regional Transportation Agency of Central Maryland
1 week ago
Description
Job TypePart-time
Description
JOB DESCRIPTION
We are seeking a customer-focused, computer savvy, dependable Customer Service Representative (CSR) for our call center. This full-time position will assist customers by answering a multitude of inquiries as well as scheduling rides/trips for passengers.
Knowledge, Skills and Abilities, including, but not limited to:
Minimum Qualifications:
Compliance with uniform/dress code:
Business casual attire
You will exceed our expectations if you possess:
Physical Requirements & Working Conditions:
Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person and/or by telephone.
Right to Revise:
This job description is not meant to be all-inclusive, and the company reserves the right to revise this job description as necessary without advance notice.
The duties and expectations herein are intended to describe the general nature and level of work being performed by employees.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer without notice.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Description
$18.03 per hour
