Customer Service Representative - Beltsville, United States - Prism Specialties

Prism Specialties
Prism Specialties
Verified Company
Beltsville, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Prism Specialties - a leader in the electronic, art, and têxtile restoration field is looking for an energetic, conscientious and detail oriented individual who enjoys being part of a team and takes pride in their work.

This position is FULL TIME


JOB DESCRIPTION/RESPONSIBILITIES:

  • Provide administrative support to the Operations Manager
  • Data entry and file maintenance
  • Answer phone calls and provide excellent customer service
  • Maintain and schedule appointments
  • Accounts receivables and collections
  • Track and update customers, contractors, and adjusters on status of work
  • Provide additional administrative support as requested

REQUIREMENTS/QUALIFICATIONS:

  • High School Diploma (Associates Degree preferred)
  • Experience in restoration preferred but not required

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative/Administrative Assistant. You will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our services.


Duties:


  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Provide accurate information about our services
  • Upsell additional services to customers when appropriate
  • Assist customers with scheduling, invoicing and resolving any issues or complaints
  • Enter customer data and update account information in our database
  • Analyze customer needs and recommend the best solutions to meet their requests
  • Handle escalated customer concerns with empathy and professionalism
  • Collaborate with other team members to ensure a seamless customer experience

Requirements:


  • Excellent phone etiquette and strong interpersonal skills
  • Proven experience in providing exceptional customer service
  • Proficient in English; ability to communicate effectively both verbally and in writing
  • Strong data entry skills with attention to detail and accuracy
  • Ability to analyze customer needs and provide appropriate solutions
  • Bilingual in English and Spanish is preferred
We offer competitive compensation, opportunities for career growth, and a supportive work environment.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.


Pay:
$ $20.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Education:


  • High school or equivalent (preferred)

Experience:

Customer Service: 2 years (preferred)


Language:


  • Bilingual
  • English & Spanish (preferred)

License/Certification:

  • Driver's License (preferred)

Work Location:
In person
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