Member Services Representative - College Park, United States - SECU

SECU

Verified Company

College Park, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

You're the best at what you do. So are we. Imagine what we can achieve together

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

What You'll Do.
The Member Services Representative (MSR) is the "face" and "personal connection" to our members in our Financial Centers.

With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals.

The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members.

MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU's alternative channels of delivery and modeling self-service behaviors.

They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.

An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future.

This individual also must have a thorough knowledge of SECU's products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

What We're Looking For.

College Degree Preferred
Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:

Market competitive pay
Robust 401(k) retirement savings program
Generous paid leave programs
And more 2024 Benefits Guide

To learn more about what it is like to work at SECU please visit our career portal - *
If you're interested in a challenging and rewarding career then SECU is for you

We can't wait to get to know you
**SECU is an Equal Opportunity Employer