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American Fork

    Field Service Coordinator - American Fork, United States - LiveView Technologies

    LiveView Technologies
    LiveView Technologies American Fork, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary:

    Why LVT:

    LVT (LiveView Technologies) is making the world a safer place and we need your help Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market-leading organization with untapped potential, look no further than LVT

    So about that scalability - we've been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun while giving you the flexibility needed for yourself and your loved ones.

    If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on

    Role Description:

    The Field Service Coordinator holds a significant position in LVT's Field Service team, tasked with a diverse array of duties, notably organizing and executing projects involving partners and clients. This role combines leadership in project management with hands-on involvement to guarantee the successful and efficient completion of assigned projects, ultimately leading to the utmost satisfaction of our customers.

    Responsibilities:

    • Onboard new Field Service partners, managing all aspects of the process including: training coordination, information and document collection, system set-up and enablement, and alignment with internal groups (dispatch, support, accounts payable).
    • Manage LVT's technician territory map program, including initial setup, update coordination, and Dispatch team training.
    • Collaborate with cross-functional teams to ensure proper alignment and execution of Field Service projects.
    • Provide training and updates to LVT staff responsible for scheduling work orders to ensure correct technician assignments.
    • Collaborate with IT on ServiceNow platform deployment, ensuring consistency, intuitiveness, accuracy, and timeliness of processes.
    • Work closely with LVT IT to build and automate technician assignment processes within ServiceNow.
    • Oversee, track, and coordinate technician training, including initial onboarding and ongoing training.
    • Organize and conduct work order audits to ensure consistent instructions to field service technicians.
    • Assist with partner inventory audits and compile performance management feedback.
    • Assist in implementing partner safety programs.
    • Coordinate accounts payable activities between Field Service Partners (FSPs) and LVT AP, including invoice reviews and approvals.
    • Track and manage project dashboards.
    • Assist the Field Service team in coordinating and managing project plans across the Field Operations team, driving tasks and timelines for timely project completion.

    Qualifications:

    • Strong communication skills to interact effectively with internal and external stakeholders in LVT Field Service.
    • Proficient in Microsoft Excel/Google Sheets and PowerPoint.
    • Experienced in project management and adept at multitasking.
    • Skilled in developing and managing relationships with third-party partners, particularly in Field Service or technical services.
    • Highly customer-centric with a proven ability to lead teams to deliver exceptional service.
    • Demonstrated track record in driving performance improvement through objective metrics and incentive programs.
    • Exceptional organizational skills with a keen eye for accuracy and precision.
    • Dynamic, passionate, and collaborative with a strong teamwork mentality.

    How You'll Be Successful:

    A dependable, trustworthy, and safe individual will be the most successful in this role. As you learn the product, you will be relied upon to troubleshoot and fix technical and mechanical problems, with the potential of travel involved. As you communicate through all departments the issues seen in the field, you will provide LVT opportunities to grow and improve.

    Benefits

    Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us

    HR Policy

    We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.

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