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    Production Technical Specialists - Orlando, United States - Encore

    Encore
    Encore Orlando, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Job Details

    Description

    Position Overview

    The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

    Key Job Responsibilities

    Equipment Operation


    • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.


    • Troubleshoots technical issues and resolve problems quickly as they arise.


    • Complies with all Company security and safety measures.


    • Ensures equipment is secure from theft and/or damage when in use.

    Customer Service


    • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.


    • Maintains a positive relationship with all clients through effective communication.


    • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.


    • Understands and fosters the hotel/client relationship.

    Training/Staff Development


    • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.


    • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.


    • Develops self as subject matter expert in discipline of specialty.


    • Stays current with technology and industry trends.

    Event Supervision


    • Performs advanced work (pre/during/post event) with operations team members.


    • Supervises and directs other technicians during an event.

    Equipment Maintenance


    • Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.


    • Performs inventory and forecasting of equipment needs.

    Job Qualifications


    • Bachelor's Degree is preferred


    • 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required


    • 3-4 years of customer service or hospitality experience is preferred.


    • Internal Team Members must meet all Training requirements to be eligible to apply for this role. Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.


    • New Encore team members must validate/complete all Training requirements within 60 days of hire date.


    • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.


    • Strong customer, client and coworker interface experience and abilities.


    • A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.


    • Must be able to lift 50 lbs.

    Competencies

    Deliver World Class Service


    • Hospitality


    • Ownership

    Do The Right Thing


    • Demonstrates Self-Awareness

    Drive Results


    • Ensures Accountability

    See The Big Picture


    • Decision Quality


    • Manages Complexity

    Value People


    • Collaborates

    For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ).

    Work Environment

    Hotel

    Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

    The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    Qualifications

    Skills

    Behaviors

    Preferred

    Team Player

    : Works well as a member of a group

    Leader

    : Inspires teammates to follow them

    Detail Oriented

    : Capable of carrying out a given task with all details necessary to get the task done well

    Functional Expert

    : Considered a thought leader on a subject

    Dedicated

    : Devoted to a task or purpose with loyalty or integrity :

    Motivations

    Preferred

    Self-Starter

    : Inspired to perform without outside help

    Flexibility

    : Inspired to perform well when granted the ability to set your own schedule and goals

    Ability to Make an Impact

    : Inspired to perform well by the ability to contribute to the success of a project or the organization :

    Education

    Required

    High School or better.

    Experience

    Licenses & Certifications

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