Description
Company Description"We're not in the shipping business; we're in the information business"
- Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service based approach to logistics.
15,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob DescriptionThe Transportation Operations Coordinator is responsible for driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities.
Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.
Key Responsibilities:
Build customer relationship and provide excellent customer service, understanding their needs and goalsIdentify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experienceOversees the daily operations, projects and performance of the transportation operation to meet KPIs and OKRs as agreed to with the client, i.
e OTIFDrive carrier and service provider performance for the US Hub or Spoke locationsResponsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity managementSupport the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse locationCoordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise and operationActs as a liaison between Google's warehouse vendor and carrierSupport domestic and international shipments as well as ensuring Google's partner carriers are aware of requirements for warehouse operations and any critical shipments needing attentionMonitor inbound and outbound deliveries ensuring it reaches destination as requestedProactively approach and resolve bottlenecks in the shipping and receiving processesDevelop and monitor carrier KPIs and metrics for transportation analysisPrepare presentations and create weekly reporting on operational metricsPerform yard checks as needed on assigned warehouse(s) and maintain an accurate, up to date account of equipment assets in the yard management system (PINC)Communicate on yard capacities with solutions to ensure yards remain fluid and ensure trailer turns and utilization of fleetIdentify and suggest corrective actions for ongoing delivery issues/opportunities and SOPsQualificationsBachelor's degree or equivalent working experience2+ years experience in supply chain, logistics and or transportation2+ years warehousing operations and yard management system experience (preferred)Experience with carrier performance managementEffective communication and negotiation skillsAbility to define, develop, document, and implement business processes and proceduresExcellent customer service skillsSelf-starter with the ability to triage and prioritize tasks in a fast-paced environmentTime management, resource management, attention to detail, and persuasion skills neededAdditional InformationExpeditors offers excellent benefits
