Jobs
>
Jacksonville

    Specialty Business Relationship Manager - Jacksonville, United States - Fortegra

    Default job background
    Description


    The Specialty Business Relationship Manager is responsible for maintaining a positive relationship with customers/MGUs, identifying customer needs and the needs of the operational team and Fortegra.

    The Specialty BRM will be directly involved in onboarding the clients/MGU's, managing the mapping and uploading of business from the BDX to Viper and on into IMS.

    They will handle the reconciliation, cash application and tracking of all business. The Specialty Business Relationship Manager works closely with the Specialty Operations Team, Underwriting Team and MGU.

    Process monthly data files into VIPER and IMS systems
    Track and report on all incoming files monthly
    Handle customer interaction and work with customer/MGU
    Maintain Customer Relationships

    Ensure that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers.

    Identify Service Requirements

    Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.

    Set up Customers to Standard Services or modify as required

    Capture customer requirements and agree upon service level targets with customers who request the provision of existing standard services (no modifications to existing Supporting Services are necessary in order to fulfill the customer's needs).

    Handle Customer Complaints
    Record customer complaints and compliments; assess the complaints and instigate corrective action if required.

    The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.

    They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

    Qualifications

    Bachelor's Degree in Business, Computer Science, Information Systems or equivalent work experience
    Specialty product knowledge preferred
    7-9 years experience engaging Business stakeholders regarding Client initiatives
    ITIL and/or Specialist Certificate in Business Relationship Management preferred
    Strong organizational skills
    Requires some knowledge of a specialized function or skill.
    Developing real trade craft and skills
    7 years minimum of relevant work experience required as a Business Relationship Manager
    Comprehensive understanding of administrative operations, information systems, business processes and capabilities
    Experience managing projects with structured governance and reporting
    Experience shaping business partner demand
    Ability to partner with all levels of personnel
    Strong verbal communications and negotiation capabilities
    Excellent formal written communications skills
    Superb attention to detail
    Good analytical and technical skills in related field

    Additional information

    Full benefit package including medical, dental, vision, life, company paid short/long term disability, 401(k), tuition assistance and more.
    #J-18808-Ljbffr


  • The Symicor Group Jacksonville, Florida, United States Permanent

    · The Position · Our client is seeking to fill a Commercial Relationship Manager role in the Jacksonville, FL market. The successful candidate will be responsible for creating effective business plans to generate more revenue, increase brand loyalty, and improve customer satisfa ...


  • LotSolutions, Inc. Jacksonville, United States

    Job Description · Job DescriptionThe Specialty Business Relationship Manager is responsible for maintaining a positive relationship with customers/MGUs, identifying customer needs and the needs of the operational team and Fortegra. The Specialty BRM will be directly involved in o ...


  • EverBank NA Jacksonville, United States

    Job Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilita ...


  • Fortegra Jacksonville, United States

    The Specialty Business Relationship Manager is responsible for maintaining a positive relationship with customers/MGUs, identifying customer needs and the needs of the operational team and Fortegra. The Specialty BRM will be directly involved in onboarding the clients/MGU's, mana ...


  • Jobs for Humanity Jacksonville, United States

    Company Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...


  • LotSolutions Jacksonville, United States

    Job Description · Job Description · The Specialty Business Relationship Manager is responsible for maintaining a positive relationship with customers/MGUs, identifying customer needs and the needs of the operational team and Fortegra. The Specialty BRM will be directly involved ...


  • Bank of America Jacksonville, United States

    Business Banking Sr. Relationship Manager / Relationship Manager - Jacksonville, FL · Jacksonville, Florida · Job Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is ...


  • Fidelity National Information Services Jacksonville, United States OTHER

    Position Type : · Full time · Type Of Hire : · Associate Development Program (Full Time Hire) · Education Desired : · Bachelor's Degree · Travel Percentage : · 0% · Job Description · Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work o ...


  • First Horizon Bank Ponte Vedra Beach, United States

    **Description** · **Location: On site, Jacksonville/Ponte vedra, FL** · **Summary** · Develops new customer prospects and business with commercial clients, with the potential to manage a portfolio of commercial clients. Makes and services a wide variety of business and individual ...


  • Eclipse Innovations Jacksonville Beach, United States

    Ready for a challenging career in Key Account Management? We are currently seeking an experienced Key Account Manager (m/f/d) for a long-term position in direct placement in Jacksonville Beach. Our client is a dynamic and internationally operating company based in 26789 Leer. Joi ...


  • Paysafe Jacksonville, United States

    About Paysafe · Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through ...


  • PAYSAFE Jacksonville, United States

    About Paysafe · Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through ...


  • Sunrise Fresh Produce Inc Jacksonville, United States

    " · Company Description · We suggest you enter details here. · Role Description · This is a full-time role for an Export Sales Manager at Sunrise Fresh Produce, located in Jacksonville, FL. The Export Sales Manager will be responsible for managing and expanding the company's inte ...


  • Linder Industrial Machinery Company Jacksonville, United States

    Job Summary: · This position is responsible for securing profitable business of the represented material handing product lines and developing sustainable Customer relationships, through sound business practices and integrity. *(AREA COVERED: FL) · Responsibilities: · Coordinate s ...


  • SentriForce Jacksonville, United States

    Company Overview: SentriForce is a fast-growing managed video surveillance company based in Houston, TX. We specialize in live video monitoring of construction sites and other verticals using our in-house monitoring centers and best in class mobile video surveillance systems. Che ...

  • IDENTITY WITHHELD LTD

    Freight Broker

    3 weeks ago


    IDENTITY WITHHELD LTD Jacksonville, United States

    **Job Title:** Carrier Sales Specialist · **Company:** Confidential · **Location:** Remote (Work from Home) · **Overview:** · Join a leading logistics provider as a Carrier Sales Specialist. This role requires an independent and self-motivated professional to work remotely, manag ...


  • SentriForce Jacksonville, United States

    Company Overview: SentriForce is a fast-growing managed video surveillance company based in Houston, TX. We specialize in live video monitoring of construction sites and other verticals using our in-house monitoring centers and best in class mobile video surveillance systems. Che ...


  • LiftPower Jacksonville, United States Permanent

    The Aftermarket Sales Manager's primary responsibility is to optimize the growth and profit of Lift Power, Inc. by providing leadership and direction to sales personnel (CSSRs, Dock and Door Sales Representatives, and Warehouse Solutions Sales Representatives) in their efforts to ...


  • ProCare Therapy Jacksonville, United States

    We are expanding our talent team at ProCare Therapy and are seeking a Recruitment Coordinator to join us in Jacksonville, FL. This on-site entry-level position involves managing the full life-cycle of hiring for internal colleagues, from sourcing to onboarding. If you have a pass ...

  • Soliant

    Sales Recruiter

    22 hours ago


    Soliant Jacksonville, United States

    Why join Soliant? · With Soliant, you become part of something big. We believe, together we're better. We pride ourselves in being one of the #1 healthcare staffing companies in the nation. · For years, Soliant has invested in opportunities that close the gap between the number o ...