- Accessibility: Lead the team that is responsible for ensuring we have best in class process that our clients to have a seamless access to our services
- Compassion: Bring your collaborative mindset h to our practice, where our mentality revolves around client-centered assessment and treatment with a team-based approach
- Diversity & Inclusion: We pride ourselves on the diversity of our team and the programs we offer as we continue to expand our horizons - and yours
- Partnership: As a member of our core leadership team, you will be a key liaison strengthening the connection across our clinical and administrative functions
- Well-being: Help us ensure we are doing our best work for our clients through the superior support provided to our clinicians and other team members.
- Responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency
- Supervises the administrative team members including scheduling, service delivery, and insurance verifications and billing
- Develops and implements strategies and KPI's to improve efficiency and productivity within the practice operations
- Hire, train, and supervise all administrative support staff to ensure exceptional customer service and compliance with policies and procedures
- Oversee the timely completion of client eligibility and insurance authorizations, ITPs, letters to clients, and discharges
- Maintain and adjust staff schedules to compliment practice provider schedules and ensure the seamless delivery of services
- Maintain effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service
- Provide oversight of maintenance of physical facilities and office equipment to ensure a clean, safe, and therapeutic environment
- Perform other duties as assigned or needed, including providing front-desk coverage in the event of unexpected staff scheduling changes
- Two to five years of successful experience in managing mid to large-size medical or behavioral health offices preferred
- Bachelor's degree or equivalent education/experience
- A strong customer service mindset and willingness to roll up your sleeves to dive into the processes and systems that support the practice's scheduling, billing and operations teams
- A passion for the patient and teammate experience
- Demonstrated experience leading, training and coaching other teammates to improve performance and build a team environment
- Great people skills, professional demeanor, and the ability and passion to engage a diverse patient base across a wide range of scenarios
- Proficient with Google Workspace (Sheets, Docs, Gmail) and other similar office technology and computer applications
- Strong understanding of EMR's is highly preferred
-
Office Director
2 days ago
Stokes Counseling Services Naugatuck, United StatesJob Description · Job Description Stokes Counseling Services is a private counseling practice headquartered in Naugatuck, CT. In addition to our work with children and families, we provide individual, family, and couples counseling to adults. We are committed to providing a trust ...
-
Finance Manager
4 days ago
Mattatuck Museum Waterbury, United StatesThe Mattatuck Museum is known for engaging its community in an understanding of the past and providing vision and leadership for the future through its exhibitions, programs and collections of national significance. These initiatives interpret the history of the greater Waterbury ...
-
Assistant Director of Public Health
1 week ago
CITY OF WATERBURY Waterbury, United StatesCIVIL SERVICE COMMISSION · WATERBURY, CONNECTICUT · OPEN COMPETITIVE EXAM #2574 · OPEN COMPETITIVE EXAMINATION FOR: ASSISTANT DIRECTOR OF · PUBLIC HEALTH · SALARY: $94,100.33 ~ $125,326.35/yr. (7/1/24, $96,923.34 ~ $129,086.14/yr.) (Exempt, paid bi-weekly) · FRINGE BENEFITS: Choo ...
-
City Assessor
1 week ago
CITY OF WATERBURY Waterbury, United States**CIVIL SERVICE COMMISSION** · **WATERBURY, CONNECTICUT** · **Open Competitive Exam #2373** · **OPEN COMPETITIVE EXAMINATION FOR: City Assessor** · **SALARY: $120, ,000/yr.** · **FRINGE BENEFITS**: Choose from available health insurance plans (employee contributions vary) Prescri ...
-
Case Manager
3 days ago
Connecticut Renaissance Waterbury, United StatesSummary · - The Case Manager position within the Community Release program provides educational and vocational assistance to the clients residing in Connecticut Renaissance's DOC funded programs. This position will also serve as a liaison between the clients and employers. · Esse ...
-
Family Service Advisor
1 day ago
Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. Waterbury, United States**Position Title**: Family Service Advisor · **Employer**: Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. · **Locations**: Waterbury/New Haven · Position Summary · Family Service Advisors serve families with care and compassion, educating and guiding them th ...
-
Pension and Benefits Manager
5 days ago
CITY OF WATERBURY Waterbury, United StatesCIVIL SERVICE COMMISSION · WATERBURY, CONNECTICUT · OPEN COMPETITIVE EXAM #2569 · OPEN COMPETITIVE EXAMINATION FOR: PENSION AND BENEFITS · MANAGER · SALARY: $94,100.23 ~ $117,493.46/yr. (7/1/24, $96,923.34 ~ $121,018.26/yr.) Exempt · FRINGE BENEFITS: Choose from available health ...
-
Head Coach
1 week ago
Post University Waterbury, United StatesPost University is seeking a **Head Coach - Women's Ice Hockey **to join our growing team. · **WHY POST?** · Post University has an immediate opening for an exceptional Head Coach - Women's Ice Hockey. Post University is a legendary, dynamic, growth-oriented organization of passi ...
-
Managing Director, President's Office
2 weeks ago
Association of Environmental Engineering and Science Professors New Haven, CT, United States Full timeManaging Director - Natural Carbon Capture Center · Job Type · Administration · Job Institution · Job Description · Managing Director - Natural Carbon Capture Center · University Job Title: Director 3, Yale Center for Natural Carbon · Bargaining Unit: None - Not included i ...
-
Site Director/Office Manager
1 week ago
U.S. Environmental Rental Corporation East Hartford, United StatesThe objective of the Site Director is to manage an individual branch of an environmental rental equipment business. The Site Director is responsible for the organization and coordination of general office administration along with operational procedures, in compliance with effici ...
-
Site Director/Office Manager
4 days ago
U.S. Environmental Rental East Hartford, United StatesJob Description · Job DescriptionThe objective of the Site Director is to manage an individual branch of an environmental rental equipment business. The Site Director is responsible for the organization and coordination of general office administration along with operational proc ...
-
Hartford HealthCare Medical Group Hartford, CT, United StatesDescription · Job Schedule: Full Time · Standard Hours: 40 · Job Shift: Shift 1 · Shift Details: · Work where every moment matters. · Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment m ...
-
Home Care Business Manager
1 day ago
New Haven BH Rescare New Haven, United StatesWe are hiring a dynamic, detail-oriented Office Manager/Business Manager in **New Haven, CT** This is an **in-office position**, with a Monday through Friday (8:30am - 5:00pm) schedule. · At Total Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and ...
-
Manager - Mep
4 days ago
Bl Companies Inc Meriden, United StatesManager - MEP · BL Companies is 100% employee owned, giving us a competitive edge and a unique distinction from most other companies. We are an ENR Top 150 firm that provides engineering, architecture, land surveying, and environmental consulting services to the public and privat ...
-
Program Coordinator
4 days ago
Yale University New Haven, United StatesThe Program Coordinator is at the heart of the Justice Collaboratory, providing administrative, communications, and program support. Working under the guidance of the Executive Director, they coordinate the center's daily operations including processing of expenses, vendor setup ...
-
Clinical Director- Residential Programs
3 days ago
The Dimock Center Roxbury, United States**You** are a caring, hard-working individual who thrives in a team environment and is committed to excellence. You have experience in a medical or office setting and are comfortable interacting with patients, as well as managing administrative responsibilities. You understand mo ...
-
Communications Director
1 week ago
826 Boston Roxbury, United States826 Boston seeks a talented and collaborative storyteller to join the Development and Communications team at 826 Boston. Far from a traditional communications role, the communications director will oversee the storied 826 Boston brand as it is used to share student writing, raise ...
-
Certified Interpreter/cultural Mediator
4 days ago
Fair Haven Community Health Care New Haven, United States**Fair Haven Community Health Care** · FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients thems ...
-
Patient and Family Transition Liaison
1 week ago
MidState Medical Center Meriden, United States**Description** · **Job Schedule**: Full Time · **Standard Hours**: 40 · **Job Shift**: Shift 1 · **Shift Details**: · Work where **every moment matters.** · Hartford HealthCare is actively looking for a Patient And Family Transition Liaison to join their dynamic team located in ...
-
Data Manager
1 week ago
INNOVATIONS FOR POVERTY ACTION New Haven, United States**Position Summary** · IPA's Global Research and Data Support (GRDS) team supports IPA's research staff to conduct high-quality research around the world, through providing research resources, coding services, training programs, and more. · The Data Manager will be an essential m ...
Office Director - Naugatuck, United States - Stokes Counseling Services
Description
Stokes Counseling Services is a private counseling practice headquartered in Naugatuck, CT. In addition to our work with children and families, we provide individual, family, and couples counseling to adults. We are committed to providing a trusting, engaging, and collaborative environment with our clients. We believe our clients are the experts on themselves and we are the guides to help them manage ways to overcome what is currently getting in the way of living the life they deserve.Our Core Values:
The Office Director is our go-to for operations, systems, and processes that ensure our offices are running efficiently and effectively supporting our clinicians and clients. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. In addition, this role is a key contributor to building and maintaining the culture at Stokes Counseling and must be passionate about the career development of their teams.
This role is based in our Naugatuck, CT headquarters and will have oversight of our offices in Naugatuck and Ansonia. In addition, this role is critical to ensuring our operations enable the practice to effectively deliver telehealth services across the state of CT.
Job Duties: