- Greet customers and assist them with any inquiries
- Ensure that customers receive prompt, courteous and effective service
- Prioritize required service and be prepared to provide options upon request
- Verify warranty and service contract coverage by examining records, and papers and explaining clearly to customer
- Develop estimates by costing materials, supplies and labor
- Prepare repair orders by describing symptoms, problems and causes discovered
- Obtain approval signatures, entering repair orders into service database system
- Maintain customer rapport by explaining estimates and expected return of equipment, obtaining and providing contact telephone numbers
- Keep customer informed on completion times, service expenses and possible changes
- Build strong relationship with the customers
- Set and manage the expectations of the service for both the customers and technicians
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Service Advisor - Roselle, United States - Jon Don LLC
2 weeks ago
Description
Job TypeFull-time
Description
Service Advisor
Competitive Pay - Great Benefits
Monday-Friday - No nights or weekends
Experience is a Plus, but not required
Driven? So are we We want to invest in your future
Apply today
Successful Service Advisors are ambitious problem-solvers who thrive in a fast paced environment. We are looking for Service Advisors that NEVER SETTLE and are always looking to raise the bar If you are this person, we want to hear from you
Jon-Don puts your Service Advisor career on the fast track to success We are hiring for Service Advisors now for our busy Service Repair Department. We treat each service customer's needs with concern and have a loyal customer base. Our ideal candidate will have a great Customer Service / Sales skills.
About Jon-Don:
Jon-Don partners with contractors, facilities managers, and business owners to provide them with a variety of products they need to tackle their toughest jobs-whether it's removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, we've been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can't find with other suppliers. Today, with 16 branches strategically located throughout the United States, we're serving industries ranging from carpet cleaning to janitorial, restoration and concrete polishing/ surface prep.
"Jon-Don : Let's Tackle Your Toughest Jobs"
RESPONSIBILITIES:
Education and Experience:
High School Diploma
Valid driver's license
REQUIRED SKILLS / ATTITUDES:
Experience a plus, but not required
Computer literacy
Excellent verbal, written and problem-solving skills
Customer service focus is a priority
Organizational, multi-tasking and follow-up skills a must
Benefits/Health Plans
Medical, Dental, and Vision insurance coverage
Free life insurance for all full-time employees
Flexible spending accounts
401k Program
Paid Holiday and Flex Floater Days
PTO: 3 weeks within the first year: As State Law Requires
Sick and Safe time off: As State Law Requires
Employee Referral Program
Employee Discounts
Wellness Perks
Work environment and physical demands:
Long periods of standing and assisting customers
Extended periods of screen time
Ability to handle the following physical demands:Lifting up to 50 pounds
Jon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.
