Service Advisor - Niles, United States - TYLER KIA

TYLER KIA

Verified Company

Niles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a _Tyler Kia _Service Advisor_, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.

You will be a problem solver with a passion for our dealership.

What We Offer:

Advanced placement opportunities
Family atmosphere
Relaxed atmosphere
Major medical insurance
401(K)
Paid vacation
No Sundays
No long nights
Flexible schedule

Responsibilities will include:

Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and facetoface at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Specific skills required:

Prior experience as a service advisor or service writer required
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
Excellent followup and followthrough skills to ensure client satisfaction
Must have the ability to communicate technical information in nontechnical terms to clients
Ability to evolve and adapt to changing business needs