Service Advisor - McHenry, United States - Castle Buick, GMC, Cadillac, Chevrolet of McHenry
![Castle Buick, GMC, Cadillac, Chevrolet of McHenry](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
3 weeks ago
Description
_Castle Autoplex McHenry__ is looking for an _
_Service Advisor __to join our team._
What We Offer
- 401(K) profit sharing
- Major Medical & Dental (50% employee paid premium)
- Vision
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Flexible work schedule
- Career advancement
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
More jobs from Castle Buick, GMC, Cadillac, Chevrolet of McHenry
-
Semi Skilled Technician
McHenry, United States - 3 weeks ago
-
Customer Service Representative
McHenry, United States - 3 weeks ago
-
Customer Service Representative-subaru
McHenry, United States - 1 week ago
-
Product Specialist
McHenry, United States - 2 weeks ago
-
Product Specialist
McHenry, United States - 6 days ago
-
Lube Technician-domestic
McHenry, United States - 4 weeks ago