Customer Service Representative - Hudson, United States - EverStaff

EverStaff Hudson, United States

2 weeks ago

Description

Job Description

We are looking for Customer Service Representatives to work for a growing company in Hudson You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database.

Pay: $ with raises after 90 days

Shift: Assigned M-F between 11 AM -10 PM, occasional Saturday overtime

Essential Duties and Responsibilities:

Talk with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting an accident or glass claim, and help in receiving roadside assistance
Obtain all required information from the caller and accurately inputs information into the computer system
Locate nearest rental agency or body shop and provide client/driver with all necessary information
Handle any outside vendor problems/questions as necessary
Contact tow/glass to arrange for tows or glass repair and warm transfers callers
Communicate with the client to receive approval for rental upgrades, drop fees, or any other request that is outside of the client parameters

Qualifications:

High School Diploma/GED
Prior customer service, call center, and/or car rental experience preferred
Computer savvy and at least 30 WPM typing speed
Strong verbal and written communication skills
Flexible attitude and upbeat personality

Details:

Supportive management and team-oriented environment
Direct hire opportunity
Benefits and PTO accrual (401K, medical, dental, vision, life)
Advancement opportunities with a growing company

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).

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