Technical Support Representative - Charlotte, United States - WorkSmart

WorkSmart Charlotte, United States

4 weeks ago

Description

Description

We're looking for an IT professional who will thrive in supporting a variety of corporate clients and their users. This position is a part of our Charlotte-based service team and will provide support to our clients remotely (over the phone or using various remote support tools). This is a hybrid position and you'll be joining a team of other service representatives in delivering outstanding support to our clients and users.

Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house. We're not just looking for the best technical skills, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner.

We're looking for folks who have at least:

2 years supporting Windows servers
3 years providing end-user support (OS, Office, Printing & Scanning, Mobile Devices, etc.)
1-year managing network equipment (firewalls, routers, switches, etc.)
A+ Certification (or similar certification / experience)

You'll also need:

Excellent communication (written and oral) skills
Excellent documentation and record-keeping skills
The desire and ability to learn new technology

This is a hybrid position. Employees will work both on-site and remotely.

Benefits

This is a full-time salaried position with excellent benefits.

Overtime pay, even though it is a salaried position (Fluctuating Work Week)
Health, Dental, and Vision insurance
Short- and Long-Term Disability, plus Basic Life, at no cost to you
401(k) with corporate match
Wellbeing reimbursement
Up to 4 paid days per year for volunteer activities

****Core Values

Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these three core values as a filter through which we make decisions. By embodying these values as an organization and as individuals, we will continue to grow and succeed. __

Do the Right Thing

Choose the right thing, even when it's hard
Opt for flexibility when it makes things better
Bring both heart & hustle

Put People First

Care about the person behind the screen
Show compassion
Cultivate collaboration

Own It

Be the start of the solution
Bring the right people in
Commit to the outcome

Be Curious

Ask questions in tough situations
Seek to understand diverse perspectives
Try new things; embrace uncertainty

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