Customer Service Representative - Smithfield, United States - Reeb Millwork

Reeb Millwork Smithfield, United States

2 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001775 Showing 1 location **Job Details**

**Description**

**ESSENTIAL FUNCTIONS**

Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions

Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery

Resolve customer complaints by researching the order history and taking disposition of incorrect products or service

Follow-up to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Solicit sale of new or additional services or products, including up-selling and add-on selling

Maintain positive relationships with both internal and external customers

Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques

Actively participate in departmental goal setting and goal achievement

Conduct all activities in a safe manner, adhering to company safety standards

Continuously work towards a "one-team" concept with outside sales representatives

Apply STAR qualities seamless, trustworthy, attentive, resourceful

Provide stellar customer service and exceed the customers expectations

Perform other duties as assigned

***Education*** **:** High School Graduate or General Education Degree (GED), Associate degree preferred

***Experience :*** 3-6 years related experience

**SKILLS & ABILITIES**

***Computer Skills***

General computer knowledge required, including use of internet and email

***Other Requirements***

Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)

Keyboarding skills

Ability to use a calculator, able to read, write and understand English

Ability to communicate effectively and to articulate clearly

Willing to study company catalog to assist in product knowledge

Ability to use a multi-line phone system, occasional out-bound calling

Ability to understand both company sales goals and initiatives

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Preferred**

**Goal Completion****:** Inspired to perform well by the completion of tasks

**:**

**Education**

**Experience**

**Licenses & Certifications**

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