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Casselberry

    Email Support Specialist - Casselberry, United States - APRO Construction Group LLC

    APRO Construction Group LLC
    APRO Construction Group LLC Casselberry, United States

    4 weeks ago

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    Description

    Job Title: Email Support Specialist - WFH

    Location: Remote, work from home

    Company: APRO Construction Group

    We are seeking a dedicated and customer-focused Email Support Specialist to join our remote team. As an Email Support Specialist, you will be responsible for managing and responding to customer inquiries and issues via email.

    Responsibilities:

    - Respond to customer emails in a professional and timely manner

    - Provide accurate and thorough information to resolve customer inquiries

    - Address customer concerns and complaints in a friendly and efficient manner

    - Escalate complex issues to the appropriate team members

    - Work closely with other support specialists and departments to ensure a seamless customer experience

    - Maintain detailed records of customer interactions and transactions

    - Provide feedback to management on customer trends and recurring issues

    - Meet or exceed performance targets for response time, resolution time, and customer satisfaction

    Requirements:

    - Proven experience in customer service or support role

    - Excellent written communication skills

    - Ability to multitask, prioritize, and manage time effectively

    - Strong problem-solving skills and attention to detail

    - Familiarity with CRM software and email platforms

    - Ability to work independently and collaboratively in a remote team setting

    - High school diploma or equivalent; college degree preferred

    This is a full-time, remote position with flexible hours. If you are a self-motivated individual with a passion for providing exceptional customer support, we would love to hear from you. Join our team and help us deliver outstanding service to our valued customers.


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