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    IBM Content Manager - Vienna, United States - CC Pace

    CC Pace
    CC Pace Vienna, United States

    3 weeks ago

    Default job background
    Accounting / Finance
    Description

    Job Description

    To serve as a System Custodian for Legal Hold within IBM Content Manager application and provide technical support for IBM Content Manager and IBM Content Navigator Applications. Serve as a back up to SME's on Maintenance and PMO projects and provide support for application infrastructure. Maintain working knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Assist with troubleshooting of complex technical issues and incidents causing business impact or service degradation. Willingness to be a self-starter in a face paced technical team.

    Responsibilities


    • Responsible for Tagging of Legal Documents in IBM Content Manager


    • Serve as a POC for BU's that request Legal Hold for documents and provide required updates


    • Provide Support for ECM system components, or modifications to existing components


    • Perform tasks and assignments in support of business needs for IBM Content Manager and IBM Content Navigator


    • Perform required research, deployment, and configuration for existing and modified ECM systems


    • Present clear, organized and concise information to all audiences for effective business decisions


    • Must be willing to provide rotating 24x7 On Call Support


    • Perform other duties as assigned

    Qualifications MUST HAVE


    • Prior working Knowledge for IBM Content Manager and IBM Content Navigator


    • Familiarity with Java, Javascript, CSS to help support the SME for ICN


    • Effective skill exercising initiative and using good judgment to make sound decisions


    • Effective verbal and written communication skills


    • Effective research, analytical, and problem-solving skills


    • Familiarity with DB2 Databases and query authoring


    • Effective Mainframe and DB2 database skills


    • Familiarity with ServiceNow request, incident, change, and VUL modules


    • Effective skill maintaining accuracy with attention to detail and meeting deadlines


    • Willingness to be a self-starter and eagerness to learn new technologies

    Nice to HAVE


    • Familiarity of IBM Content Navigator Plug ins and knowledge for Enterprise Content Manager Applications

    Qualifications


    • Bachelor's degree in business administration, Computer Science or the equivalent combination of training, education, and experience


    • Strong working knowledge of IBM Content Manager and IBM Content Navigator Application


    • Understanding of Security Principles and access controls


    • Ability to work independently and in a team environment


    • Experience in working and participating in cross-functional, multi-dimensional teams and projects


    • Experience translating business requirements into technical solutions


    • Effective organizational, planning and time management skills


    • Effective research, analytical, and problem-solving skills


    • Effective skill communicating with all levels within an organization


    • Effective skill presenting findings, conclusions, alternatives and information clearly and concisely

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