IBM Content Manager - Vienna, United States - C.C. Pace Systems

    C.C. Pace Systems
    C.C. Pace Systems Vienna, United States

    4 weeks ago

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    Description

    Job Description

    To serve as a System Custodian for Legal Hold within IBM Content Manager application and provide technical support for IBM Content Manager and IBM Content Navigator Applications. Serve as a back up to SME's on Maintenance and PMO projects and provide support for application infrastructure. Maintain working knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Assist with troubleshooting of complex technical issues and incidents causing business impact or service degradation. Willingness to be a self-starter in a face paced technical team.

    Responsibilities

    Responsible for Tagging of Legal Documents in IBM Content Manager

    Serve as a POC for BU's that request Legal Hold for documents and provide required updates

    Provide Support for ECM system components, or modifications to existing components

    Perform tasks and assignments in support of business needs for IBM Content Manager and IBM Content Navigator

    Perform required research, deployment, and configuration for existing and modified ECM systems

    Present clear, organized and concise information to all audiences for effective business decisions

    Must be willing to provide rotating 24x7 On Call Support

    Perform other duties as assigned

    Qualifications MUST HAVE

    Prior working Knowledge for IBM Content Manager and IBM Content Navigator

    Familiarity with Java, Javascript, CSS to help support the SME for ICN

    Effective skill exercising initiative and using good judgment to make sound decisions

    Effective verbal and written communication skills

    Effective research, analytical, and problem-solving skills

    Familiarity with DB2 Databases and query authoring

    Effective Mainframe and DB2 database skills

    Familiarity with ServiceNow request, incident, change, and VUL modules

    Effective skill maintaining accuracy with attention to detail and meeting deadlines

    Willingness to be a self-starter and eagerness to learn new technologies

    Nice to HAVE

    Familiarity of IBM Content Navigator Plug ins and knowledge for Enterprise Content Manager Applications

    Qualifications

    Bachelors degree in business administration, Computer Science or the equivalent combination of training, education, and experience

    Strong working knowledge of IBM Content Manager and IBM Content Navigator Application

    Understanding of Security Principles and access controls

    Ability to work independently and in a team environment

    Experience in working and participating in cross-functional, multi-dimensional teams and projects

    Experience translating business requirements into technical solutions

    Effective organizational, planning and time management skills

    Effective research, analytical, and problem-solving skills

    Effective skill communicating with all levels within an organization

    Effective skill presenting findings, conclusions, alternatives and information clearly and concisely