IT Content Management Technician - Bethesda, United States - UGSS llc

UGSS llc

Verified Company

Bethesda, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Overview:
We are seeking a skilled IT Online EventTechnician to join our team. As an IT Technician, you will be responsible for providing technical support and assistance to our employees.

You will play a crucial role in maintaining and troubleshooting our online Registration site, audio visual, computer systems and networks.

Responsibilities:

Install, configure, and maintain hardware and software components
Troubleshoot hardware and software issues, both remotely and in person
Set up and maintain user accounts and permissions
Perform regular system backups and ensure data integrity
Assist with network administration tasks, including monitoring network performance and troubleshooting network connectivity issues
Collaborate with other IT team members to implement system upgrades and enhancements
Stay uptodate with emerging technologies and trends in the IT industry

Requirements:

At least five years of IT desktop/support experience, web content management, troubleshooting and resolving software issues, with three years' experience in online website/registration systems and virtual platforms.

Must be knowledgeable in FISMA and ATO reporting requirements.

Proven experience as an IT Technician or similar role
Strong knowledge of TCP/IP protocols and network administration
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with Windows operating systems (Windows 10, Windows Server)
Experience in providing IT support and excellent customer service
Basic understanding of VPNs (Virtual Private Networks) and Meraki networking devices
Ability to diagnose and resolve hardware and software issues
Excellent problemsolving skills and attention to detail
Strong communication skills, both verbal and written