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    Customer Success Specialist - Orlando, United States - Cufflinks Depot

    Cufflinks Depot
    Cufflinks Depot Orlando, United States

    3 weeks ago

    Default job background
    Description

    Cufflinks Depot started as a young couples vision to fill a need to produce the best in cufflinks fashion. What started as a small clothing and jewelry store 20 years ago has grown to be the largest retailer of cufflinks and accessories.

    We design, create, and manufacture our cufflinks including our industry leading custom cufflinks. We have a talented staff with years of experience in design, engraving, and manufacturing cuff links from start to finish.

    We are still a family-run operation with our most important goal being superior quality products and customer satisfaction. As our clients will tell you, our friendly staff is able to provide you with a personal touch that you will not find elsewhere in the fashion industry.

    Role Description

    This is a full-time on-site role as a Customer Success Specialist located in Orlando, FL. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing analytical support, delivering excellent customer support, and maintaining effective communication with customers. Our ideal candidate has the ability to wear many hats, is self-motivated and loves to learn new things. Cufflinks Depot goes beyond competitive pay and

    offers a family-oriented team and casual environment.

    Responsibilities

    • Ability to answer calls, chat communications, take phone orders and provide customer service to customers.
    • Engage with our customers and help promote sales through creative and timely communications.
    • Proactively and cost effectively resolve customer issues, and communicate customer special requests to our warehouse, engraving and shipping departments.
    • Manage and maintain customer accounts.
    • Measure and report performance of products.
    • Provide and execute new ideas for expanding customer reach and sales conversion.
    • Optimize user experience and create a positive customer journey on our commerce site.
    • Assist in custom product production and personalization of our products.
    • Daily order processing and shipping.

    Qualifications

    • Excellent verbal and written communication skills.
    • At least 1 year of experience in sales.
    • Strong customer satisfaction and customer support skills
    • Must have high attention to detail, prioritize and organize effectively.
    • Ability to communicate verbally and in writing with high-end clientele in a clear and straightforward manner.
    • Ability to work well in a team

    Preferred

    • Experience with ecommerce sales and industry.
    • Experience with Adobe Illustrator and/or Adobe Photoshop.
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