- Communicates consistently and collaboratively with internal teams/departments and clients to ensure that all their needs are understood and addressed via email, phone, and in-person meetings.
- Serves as the escalation liaison supporting and managing issues for daily operations between client customers, Client Success Specialist, and internal departments.
- Assists in preparing reports for clients, GM, and regional teams as requested.
- Collaborates with GM, Sales, Payroll, Benefits, HR, Accounting, and Risk Team Leads to ensure smooth operations and speedy resolutions.
- Assists clients with all issues related to Core Services, Implementation, Open Enrollment, HR, and Benefits, year-end/ year start.
- Maintains ongoing relationships to drive client value, retention, and education on our products and services.
- Accountable for Customer Relationship Management System (ClientSpace) cases; documenting all client interactions and managing cases for all Core Services and Risk Management Services including loss runs, rate concession requests, payroll reports, etc.
- Evaluate client-level changes alerting GMs as needed to proactively reach out and assist with client satisfaction and or client retention issues.
- Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services, with a high emphasis on quality.
- Travels to client locations to build effective client relationships, ensure smooth operations, and speedy resolutions (up to 25% of the time including possible overnight)
- Takes on stretch assignments and additional projects as needed.
- Stays up to date with relevant compliance and enterprise updates affecting clients.
- High School Diploma or equivalent
- 3+ year of demonstrated customer service skills- taking ownership of customer satisfaction and gaining the cooperation of others in pursuit of company goals.
- Valid driver's license and satisfactory driving record
- High level of proficiency in Microsoft 365 Suite including office products and teams
- Excellent verbal and written communication skills including interpersonal, presentation, and facilitation skills.
- Ability to work independently to resolve issues in a team office environment; to communicate expertly across many organizational levels and functions driving business engagement and teamwork; to effectively build rapport with stakeholders.
- Ability to multi-task, prioritize, and complete requests/assignments promptly in a fast-paced environment.
- Ability to travel to client locations and build effective client relationships including possible overnight up to 25% of the time.
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Bachelor's degree (B.A.) from a four-year college or university preferred; or equivalent combination of education and experience
- Bilingual- English and Spanish
- Experience with PRISMHR/ClientSpace
- 3+ years in customer account management or related job duties
- Knowledge of PEO products, services, and markets- including knowledge of operations, cross-functional workflows, and interaction between the various company units, processes, and systems
- Knowledge of and ability to provide guidance on clients' payroll, benefits billing, reporting, and best practices in operations
- Understanding of HR practices, policies, PrismHR processes, systems capabilities, and limitations
- Strong PrismHR Workforce Analytics / and payroll reporting acumen with a keen ability to solve customer reporting inquiries
-
Hilton Grand Vacations Orlando, United StatesThis position will be located in Orlando or Vegas. You will be required to work a few days onsite and a couple days at home. · HGV Now Offers Day One Team Member Benefits · What Will I be Doing? · The Manager Application Development will lead the team responsible for the day-t ...
-
Hilton Grand Vacations Orlando, United StatesJob Description · This position will be located in Orlando or Vegas. You will be required to work a few days onsite and a couple days at home. · HGV Now Offers Day One Team Member Benefits · What Will I be Doing? · The Manager Application Development will lead the team responsibl ...
-
Hybrid-Remote Manager Application Development
2 weeks ago
Hilton Grand Vacations Orlando, United StatesJob Description · HGV Now Offers Day One Team Member Benefits · What Will I be Doing? · The Manager Application Development will lead the team responsible for the day-to-day maintenance and enhancement of business critical applications. The incumbent will lead the team by establi ...
-
Hilton Grand Vacations Orlando, United StatesHGV Now Offers Day One Team Member Benefits · What Will I be Doing? · The · Manager Application Development · will lead the team responsible for the day-to-day maintenance and enhancement of business critical applications. The incumbent will lead the team by establishing proc ...
-
estaffing Inc Orlando, United StatesJob Description · Job DescriptionDescription:The intern will assist Customs team members to help U.S. meet its obligations under the Internal Control Program, including providing advice, consulting, training and strategic guidance. The position reports to the Head, U.S. Customs i ...
-
DaVita Inc Orlando, FL, United StatesSr. Manager Nurse Practitioner, Hybrid/Remote, Central Florida · 116 Sturtevant StreetSuite 2, Orlando, Florida, 32806, United States of America · DaVita is looking for a Full-Time Nurse Practitioner (NP) Sr. Manager to join our Integrated Kidney Care team. · Hybrid REMOTE (Work ...
-
DaVita Orlando, United States116 Sturtevant StreetSuite 2,Orlando,Florida,32806,United States of America · DaVita is looking for a Full-Time Nurse Practitioner (NP)Sr. Manager to join our Integrated Kidney Care team. · Hybrid REMOTE (Work from home with regional travel in the Central Florida and South Flor ...
-
Pharmaceutical Client Tri state area Orlando, United StatesContract Senior Global Trial Optimization Manager · Hybrid in NY/NJ area or remote (East Coast Only) · Summary: · One of the top level pharmaceutical companies in the world is looking for a strong Trail Optimization Manager who can lead program activities for the clinical devel ...
-
Representante de Ventas
2 weeks ago
Central Florida Advisor Group Orlando, United StatesBuscamos incorporar 3 nuevas personas motivadas a nuestro equipo de Florida. · Buscamos miembros del equipo entusiastas, motivados y creativos para que vengan a construir su propio negocio. Si cree que tiene estas cualidades, podría ser una excelente opción. · No se necesita expe ...
-
Construction Attorney
2 weeks ago
Kirwin Norris, P.A Orlando, United StatesPay: $100, $175,000.00 per year · **Benefits**: · - 401(k) · - Health insurance · - Paid time off · License/Certification: · - Bar (required) · Ability to Commute: · - Orlando, FL preferred) · Ability to Relocate: · - Orlando, FL 32801: Relocate before starting work (preferred) · ...
-
Entertainment Manager
1 week ago
Rock Star Productions Orlando, United StatesRock Star Productions is looking for an Entertainment Manager for their various productions. · Duties include but are not limited to: · - Hiring of new actors for the productions · - Scheduling teams for each show · - Evaluating acts and providing feedback · - Planning travel for ...
-
Associate Recruiter
1 week ago
AssuredPartners Orlando, United StatesOverview: · *** · - You know that the best recruiter prides themselves in quality placements and has a customer service mindset to its internal stakeholders · - Problem solving is your middle name · - you think outside the box to make placements and build pipelines · - You know h ...
-
Dispatcher (Logistics)
2 weeks ago
Nona Transport Group LLC Orlando, United States**About us** · We are professional and agile. · Our work environment includes: · - Modern office setting · - Food provided · Job Summary: · We are seeking a motivated dispatcher for our company. The dispatcher is our first line support for our drivers and will be responsible for ...
-
Lead Mortgage Loan Consultant
2 weeks ago
Suncoast Credit Union Orlando, United StatesOverview: · **Pay Transparency**: $73,000 - $120,000 based on experience and credentials · **Location Type**: Hybrid, _a flexible work model blending in-office and remote working_ · **Position Type**: Full Time · **Schedule**: Monday through Friday 8:00 AM - 5:00 PM · **Training* ...
-
Employee Volunteer Specialist
2 weeks ago
OurUniglobe Technologies Orlando, United States**Duties**: · **The role**: · - This position plays a key role in helping to shape, execute and scale employee volunteering program. · - Global Impact is about living our purpose every day by creating differentiated value for our employees, our customers and society with focus on ...
-
Medical Malpractice Paralegal
2 weeks ago
Treto Law Orlando, United StatesJob Overview: · We are seeking an organized and detail-oriented Medical Malpractice Paralegal to join our legal team. · As a Paralegal, you will provide essential support to attorneys by conducting legal research, drafting legal documents, and assisting with various administrativ ...
-
Universal Orlando Resort Orlando, United States**Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote oppor ...
-
Litigation Attorney
1 week ago
Norden Leacox Accident & Injury Law Orlando, United StatesSeeking an experienced personal injury litigation attorney. Want to be part of a firm where you enjoy coming to work? A firm where you are valued, your opinion matters, and you have autonomy? Plaintiff's Personal Injury firm seeking experienced litigation attorney. Case types ran ...
-
Mgr Proposal Analyst
2 weeks ago
Lockheed Martin Corporation Orlando, United States**JOB ID**: 664796BR · **Date posted**: Apr. 13, 2024 · **Program**: ACS / LMS Market Segments · **Description**: · We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requirements allow the employee to work at a Lockheed Martin-designat ...
-
Outside Sales Representative
1 week ago
Legacy 66 Orlando, United States**Overview** · Legacy 66 is actively searching for motivated door-to-door sales representatives to join our team, offering an opportunity to enhance lives with cutting-edge home technology. We prioritize a harmonious work-life balance, evident in our 4-day work week for those mee ...
Client Success Specialist Orlando Hybrid or Remote - The PEOPLEASE Group
Description
Position Summary
The PEOPL EASE Group (TPG) is a leading Professional Employer Organization (PEO) serving 70,000 employees and counting. TPG's industry focus and strategic growth plan have positioned us to be the leading provider of PEO services in the United States serving the blue and gray collar markets.
The PEOPL EASE Group (TPG) is looking for a qualified Client Success Specialist to join our dynamic team. Client Success Specialist **** serves a major role in creating a positive customer experience for our clients and acts as the primary point of contact for client escalation management and supporting the client's experience in our Core Services of Payroll, HR, and Benefits for an assigned portfolio of regional PEOPLEASE clients.
The ideal candidate will have account management experience and a successful track record of interacting with clients at all levels of management, including internal senior executives to ensure success in account management, as well as a good understanding of HR systems and processes Payroll Services, Worker's Compensation, Reporting, HR, and Employee Benefits Administration.
This role will work very closely with our leadership team and regional Sales team, General Managers, and external channel partners on client issue resolutions, driving client success, and retention. They will have the ability to thrive in a fast-paced environment, manage and execute multiple detail oriented tasks, excellent communication skills, and passion for service excellence.
The candidate must be a self-starter with the ability to function as a hybrid employee in a distributed work team.
Essential Duties and Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Client Success Specialist:
Minimum Qualifications (Knowledge, Skills, and Abilities)
Required :
**Preferred : ******
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. This position will be working primarily indoors and some of the time in an outdoor environment. From this movement, the employee will encounter varying temperatures. The normal auto and air travel hazards will apply.
