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    Customer Experience Specialist-Bilingual - Phoenix, United States - Intoxalock

    Intoxalock
    Intoxalock Phoenix, United States

    1 week ago

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    Description

    **Customer Experience Specialist-Bilingual**

    **Department:** I-Customer Service **Location:** Phoenix, AZ

    **Bilingual Customer Experience Associate - Work from Home**

    With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impaired driving. We have over 2,600 installation locations across the country, offer 24/7 customer service through our website, and are available in all 50 states.

    Intoxalock is a workplace you can be proud of. Last year our products stopped 160,000 start-up attempts by drivers who were legally intoxicated. We were also named a Top Workplace for the second time in 2018. Those results are hard to beat

    We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

    The Customer Experience Associate is responsible for handling a variety of inbound calls to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is one call resolution and educating our customers on regulations pertaining to their IID requirements/needs.

    **The main focus of this role includes:**

    Effectively manage large amounts of incoming calls.

    Identify and assess customers needs to achieve satisfaction.

    Provide accurate, valid and complete information by using the right methods/tools.

    Process customer payments as required.

    Handle customer complaints; provide appropriate solutions and alternatives within the employees abilities.

    Keep accurate records of customer interactions.

    Follow communication procedures, guidelines and policies.

    Ensure customers have the best possible experience.

    Upsell latest products or services.

    All other duties as assigned

    **What we are looking for in a candidate:**

    High School diploma or GED

    1+ year experience in customer service, preferred call center experience

    Fluent in both English and Spanish (written and spoken)

    Ability to type 30+ words per minute

    Excellent verbal communication

    Experience with problem solving and resolving conflict

    Strong phone contact handling skills and active listening

    A comprehensive and highly competitive benefits package

    An investment in our employees professional development and growth

    On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos

    The opportunity to work as part of a company that has doubled in size over the past three years, and continues to grow as the public safety industry expands

    Our company was named a 2018 Top Workplace in Iowa a title we are proud to have

    **Equal Opportunity Employer**

    *It is and will continue to be the policy of Consumer Safety Technology LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.*

    #ind1

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