- Performs responsibilities of the position and fosters teamwork in a professional setting.
- Responds promptly to donor referral notifications by phone within 20 minutes.
- Attends all potential organ donors on-site within 90 minutes, barring exceptional circumstances.
- Gathers clinical information to assess donor eligibility in coordination with the Administrator on call.
- Delves into donation options with potential donor next-of-kin or family according to hospital guidelines.
- Collaborates closely with hospital and NDN staff to identify the optimal timing to offer families donation opportunities.
- Aids donor families in coming to terms with the loss as stated by the primary care physician.
- Offers initial aftercare support and leverages community resources to aid grieving families.
- Provides responder coverage for hospitals and backup support as required.
- Capable of being on call with flexibility for extended hours, potentially during the day and night.
- Collaborates with hospitals to enhance responsiveness to organ and tissue donation cases by fostering effective relationships with key personnel.
- Participates in Donor Remembrance Ceremony coordination.
- Works together with the Aftercare Coordinator in the aftercare process.
- Engages actively in hospital and public education programs as instructed.
- Aids in chart review and data collection, as well as survey/accreditation maintenance.
- Contributes to the training and development of the Family Services department.
- Participates in community education and support through various service events.
- Meets or surpasses performance metrics for NDN's Family Services department.
- Collaborates and coordinates with other NDN departments.
- Undertakes other assigned duties.
- Accuracy - Proficient in executing tasks accurately and thoroughly.
- Empathetic - Demonstrates understanding and sensitivity towards others' emotions.
- Organized - Exhibits organization and follows systematic task execution.
- Relationship Building - Skilled in establishing effective connections with customers and colleagues.
- Tactful - Capable of demonstrating consideration and maintaining positive relationships.
- Time Management - Utilizes time efficiently to meet deadlines.
- Understand and commit to the following:
- Organizational Core Purpose: To save and heal lives.
- Core Values: Relentless, Joyful, Selfless.
- Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time.
- Accountability - Takes responsibility for actions and decisions.
- Adaptability - Able to adjust to workplace changes.
- Communication, Oral - Proficient in effective verbal communication.
- Communication, Written - Skilled in clear and concise written communication.
- Diversity Oriented - Capable of effectively working with individuals from diverse backgrounds.
- Judgment - Makes sound decisions based on available information.
- Team Builder - Proficient in persuading groups to work towards a common goal.
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Family Services Coordinator - Las Vegas, United States - Nevada Donor Network
Description
Job Title: Family Services CoordinatorCompany: Nevada Donor Network, Inc.
Job Details:
Level: Experienced
Job Location: Main Office - Las Vegas, NV
Position Type: Full Time
Education Level: Not Specified
Travel Percentage: Up to 25%
Job Shift: Any
Job Category: Health Care
Description:
The Family Services Coordinator plays a crucial role in supporting the mission of Nevada Donor Network, Inc. (NDN) by assessing and evaluating potential donors. This position involves working closely with families to present donation opportunities, obtaining necessary authorizations following NDN standards, conducting thorough medical and social history assessments, and offering bereavement support to families and hospital staff throughout the donation process.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competency Statement(s) - Position Specific
Education: Bachelor's Degree preferred; relevant work experience may substitute academic requirements.
Experience: Preferred three to five years of health care-related experience. Experience in Hospice care, bereavement counseling, or similar fields is beneficial. Preferably, two years of OPO-related experience.
Computer Skills: Proficient in MS Office programs.
Certificates & Licenses: RN, LPN; Certification from AATB, EBAA, or ABTC preferred.
Other Requirements: Ability to work empathetically and professionally with families in challenging situations, a strong interest in transplantation and organ procurement, and a genuine desire to be a frontline team member of an organization dedicated to increasing organ donation. Must be willing to travel by personal vehicle to fulfill job responsibilities.
