- Must be available to work full-time hours, including some holidays
- Weekday shift: Monday - Friday, 10am - 7pm
- Saturday shift: 8:30am - 5pm
- Bilingual English/Spanish preferred
- Call center experience preferred
- Sales experience is a plus, but not required
- Automotive Parts experience is a plus, but not required
- Drive business for AutoNation by delivering a peerless customer experience by answer incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.
- Responsible for obtaining customer data prior to arrival to ensure a seamless customer experience upon arrival.
- Verify recall information using the specific manufacturer's warranty website and creating reservations accordingly.
- Perform Outbound Tasks such as appointment reminders, no-show follow ups, etc. as assigned by Management Team.
- Provide exceptional customer service by treating guests with courtesy and respect.
- Maintain Key Performance Indicator performance according to set performance standards.
- Other duties may be assigned.
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Strong computer skills, with the ability to manage multiple applications at once
- Strong organizational and multi-tasking skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
- Full-Time
- Medical, Dental and Vision Insurance
- Short and Long Term Disability Coverage
- Company Paid Life and Cancer Insurance
- Flexible Spending Account
- Employee Assistance Program
- 401(k) w/ Company Match
- Paid Time Off After 3-months of employment
- Professional Development and Career Advancement Opportunities
- Associate Discount Program
- Employee Referral Bonuses (certain positions)
- Remote possibility after 60 days
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Service Appointment Coordinator - Las Vegas, United States - AutoNation
Description
BDC Vegas
AutoNation is NOW HIRING Call Center Associates for our Service Appointment Center located at 6275 W Sahara Ave, Las Vegas, NV We're looking for associates who love working with the public and can easily deliver an empathetic & compassionate approach.
Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace.
The Service Appointment Coordinator handles a high volume of inbound Service calls from multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.
This position interacts daily with Service Advisors and Service Support Associates, Service Managers, Service Appointment Center Manager, and customers.
What are the day-to-day responsibilities?
Compensation:
* $18.50 per hour
Full-Time Benefits
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation.
As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D.
Power.Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
BenefitsClick here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
