- Develop and implement comprehensive strategies for fleet sales support, including customer acquisition, retention, and growth.
- Support National Account Fleet Customers with Vehicle/deployment issues, including Battery Electric/Zero-Emissions.
- Provide technical Product Support (FSE/Diagnostics/training) to customers as needed (in-person and remotely)
- Foster strong relationships with key clients, understanding their needs and ensuring the delivery of customized solutions that exceed expectations.
- Coordinate and oversee all logistics operations between the fulfillment center and events across the region.
- Conduct market analysis to identify trends, opportunities, and challenges within the fleet sales sector.
- Ensure the provision of exceptional after-sales support, resolving any issues swiftly to maintain high levels of customer satisfaction.
- Represent the company at industry events, conferences, and networking opportunities to promote our fleet services and expand business opportunities.
- Develop and manage the budget for the fleet sales support department, ensuring resources are allocated efficiently to drive business objectives.
- Perform other related duties as assigned
- Deep understanding of the fleet sales process, market dynamics, and customer needs.
- Excellent organizational, leadership, and decision-making skills.
- Ability to analyze data and use it to make informed decisions.
- Knowledge of relevant regulations and compliance requirements.
- Exceptional communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong computer skills in Excel, Warranty systems, and SalesForce
- Willingness to travel as needed.
- Bachelor's degree in Fleet Management, Logistics, Business Administration, or a related field. Master's degree preferred.
- 10+ years' experience in fleet sales support management roles within a large corporate environment
- 5+ years' experience in school bus sales support management roles preferred
- Master Technician Certification required
- Six Sigma Certification preferred
- Experience in zero-emission fleet introduction
- Ability to anticipate and understand customer needs and provide guidance;
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
- Strong project management skills. Exposure to difficult or complex projects a plus;
- Ability to influence stakeholders;
- Effective communication and ability to communicate complex compensation details in a clear manner;
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
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Fleet Sales Support Manager - Macon, United States - Blue Bird
Description
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visitWe are pleased to share that we have an exciting career opportunity for a Fleet Sales Support Manager as a key member of the Blue Bird National Accounts Team at HQ.This position is hybrid and will require frequent travel to the Fort Valley Main Facility.
JOB SUMMARY:
Reporting to the Executive Director, National Accounts, this role is responsible for leading the development and implementation of strategies to maximize fleet sales performance, enhance customer satisfaction, and drive operational excellence. The ideal candidate will possess a deep understanding of fleet sales dynamics, exceptional leadership skills, and a proven track record in driving sales support initiatives that contribute to overall business growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Blue Bird's winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees.We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment.We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
