-
Product Application Specialist
2 weeks ago
Emuge Corporation Worcester, United States**PRODUCT APPLICATION SPECIALIST - Northeast Region** · Product Application Specialists provide hands on technical assistance and work onsite with end user customers on a daily basis to perfect EF tool performance and function. As highly technical sales professionals, our staff w ...
-
Animal Care Specialist
2 weeks ago
Charles River Laboratories Worcester, United StatesWe are seeking a **Animal Care Specialist I, Pharmacology** for our **Discovery site** located in **Worcester, MA.** · As an Animal Care Specialist you will be responsible for the care of animals at our Discovery site, having responsibilities that include, feeding/watering, sanit ...
-
Case Specialist
2 weeks ago
Probate & Family Court Dept Worcester, United States**ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE TRIAL COURT EMPLOYMENT PAGE LINKED BELOW.** · **IF YOU APPLY THROUGH THE APPLY ONLINE LINK ABOVE ON THIS MASS CAREERS PAGE YOU **WILL NOT BE CONSIDERED** FOR THIS POSITION.** · **PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PAST ...
-
Patient Service Specialist
3 weeks ago
Optum Worcester, United States**$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS** · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharm ...
-
Associate Patient Care Coordinator
2 weeks ago
Optum Worcester, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...
-
Hcc Coder
2 weeks ago
UMass Memorial Health Care Worcester, United StatesSchedule Details: · Monday through Friday · Scheduled Hours: · 7:30 · Shift: · 1 - Day Shift, 8 Hours (United States of America) · Hours: · 40 · This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process ...
-
Customer Experience Specialist
3 weeks ago
TestEquity Worcester, United States**Summary position/purpose**: · The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required. · **Essential Duties, Functions and/or Responsib ...
-
Biopharma Exception Report Investigation Author
2 weeks ago
AbbVie Worcester, United States**Company Description** · The Sr Specialist Quality Systems is responsible for providing quality assurance support for some or all of the following manufacturing processes: pharmaceutical products, medical devices, combination products and biologics. Specific areas of support may ...
-
Planner
2 weeks ago
BSC Group Worcester, United StatesBSC uses design, engineering, science, and technology to Build, Support, and Connect with our co-workers and communities. We recognize different passions and perspectives and strive to inspire and empower each other to create meaningful change. As a trusted advisor and neighbor, ...
-
Community Relations Specialist
3 weeks ago
Ehub Global Inc Marlborough, United StatesCommunity Relations Specialist · Hybrid to Marlborough, MA (2x a week onsite) · 12+ months to start. · Responsibilities: · Completes Community Relations Field & DC grant funding requests as well as the Foundation response to all submitted Brand funding inquiries. · Supports t ...
-
Utility Forester/contract Arborist/work Planner
2 weeks ago
ArborMetrics Solutions, LLC - 530 Worcester, United States**Utility Forester/Contract Arborist/Work Planner**: · This position provides planning, scheduling, reporting, and project management for utility right-of-way vegetation management programs throughout our operating region. ISA Certified Arborist preferred, not required. · **Job T ...
-
Procurement Risk Associate
3 weeks ago
MassMutual Worcester, United States Full timeProcurement Risk Associate · Full-Time · Boston, MA or Springfield, MA · The Opportunity · As a Procurement Risk Associate, we need your experience and leadership to partner closely with teams in the MassMutual's Procurement Organization and cross-functional stakeholders to manag ...
-
Oncology Registered Nurse
3 weeks ago
Optum Worcester, United States**Opportunities with Reliant Medical Group, **part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, ...
-
Community Relations Specialist
3 weeks ago
24 Seven Talent Marlborough, United StatesCommunity Relations Specialist · -Contract length: 8 months (potential to extend/convert) · -Location: Marlborough, MA (Hybrid - onsite 2x/week) · -Pay rate: $37/hr · -Hours: M-F, Fulltime · *Must reside in a commutable distance* · Our client, a large and growing retail and ecomm ...
-
Procurement Risk Manager
2 weeks ago
MassMutual Worcester, United States Full timeRisk Manager, Procurement Shared Services · Full-Time, · Boston, MA or Springfield, MA · The Opportunity · As a Procurement Risk Manager, we need your experience and leadership to partner closely with teams in the MassMutual's Procurement Organization and cross-functional stakeho ...
-
Security Team Specialist- Seasonal
3 weeks ago
Worcester Recovery Ctr & Hosp Worcester, United States**This is a seasonal position for an anticipated duration of 90 days.** · **Please Note**:These are full-time, 40-hour positions with various schedules across all 3 shifts, various days off. · **Duties and Responsibilities (these duties are a general summary and not all inclusive ...
-
UMass Memorial Health Care Worcester, United StatesEveryone Is a Caregiver · At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place ...
-
Community Relations Specialist
3 weeks ago
Planet Professional Marlborough, United States***Local candidates only, this is on-site 2 days per week in Marlborough, MA*** · Community Relations Specialist · Contract at least 9 Months · Must have: · 4+ years Admin experience in Grants or Community Relations · Excel · Nice to have: · Experience with Nonprofit sector (eit ...
-
Community Relations Specialist
3 weeks ago
AllSTEM Connections Framingham, United StatesMy client is seeking a Community Relations Specialist for a 9-12 month temporary contract with the potential to extend or go direct hire. They are looking for someone with Grant and community relations experience. This position is hybrid 2 days in office, 3 days remote. · Respons ...
-
Community Relations Specialist
3 weeks ago
Creative Cove Inc. Framingham, United StatesOur Metrowest client is looking for a Community Relations Specialist with 4+ years' experience for an immediate long term contract; this role is onsite two days a week. We're looking for 4+ years' database and admin experience and grant and community relations experience is a hug ...
Region Customer Relations Specialist - Worcester, United States - Trutech
Description
** Region Customer Relations Specialist**
**Job Category****:** Customer Service **Requisition Number****:** REGIO022684 Showing 1 location **Job Details**
**Description**
**Job Description:**
The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.
**Duties and Responsibilities**
Answer incoming calls from existing customers, and track open issues to inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
Able to speak knowledgeably to a customers concern or issue
Be proficient to work within the current CRM (Servsuite) to document issues
Research required information using accessible resources
Identify escalating priority issues and report it up the proper chain of command, and perform a follow-up call with customer to ensure resolution of the issue
Maintain/exceed productivity goals and performance measures set by the Region
Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
Assist customers as needed in making payments or setting up auto-billing
Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
**Required Experience**
One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
Knowledge of customer service principles and practices,
Good data entry and verbal skills; type 45 wpm or more
Proficient in relevant computer applications
**Required Skills**
Ability to de-escalate an upset customer
Must be able to work overtime during the companys peak season
Must have the ability to be flexible in scheduling
Attention to detail
Teamwork
Problem Analysis and Resourcefulness
Professionalism
Adaptability
Able to react effectively and calmly in a stressful situation
Excellent organizational skills
Able to coordinate activities with multiple parties and levels of leadership
**Compensation and Benefits Package:**
Competitive earning potential
Matching 401(k)
Medical, dental and vision
STD, LTD and life insurance
PTO
Paid training
Company perks
**Position Type**
Full-Time/Regular
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School/GED or better.
**Experience**
**Required**
**1 year:** Customer Service
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)