Client Services Associate - Raleigh, United States - TransPerfect

TransPerfect Raleigh, United States

1 day ago

Description

TransPerfect Is More Than Just a Job...

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you

So you like what you hear but haven't worked in 'language' before? That is not a problem, TransPerfect is far from "just a translation agency".

Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services.

All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

That's enough about us - what about you?

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in We offer a fast growth path and provide full training around our services, technology solutions and workflows.

Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.

If this sounds like you, we would love to hear from you We have 90 offices worldwide but this particular opportunity is based in our Research Triangle Park office.

We offer career development and an attractive bonus plan and social events are organized frequently.

What You Will Be Doing

We are looking for a new Client Services Associate/Client Facing Project Coordinator to join us in our Research Triangle Park office.

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.

This is a dynamic role where you work closely with the clients as well as the production teams to ensure the highest quality of standard for all language projects.

Respond to client requests for new project initiatives through our centralized technology
Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
Where applicable, initiate some project specifics to set the production team / individual project up for success
Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
Serve as the central point of contact for and liaison between external client contact and internal production staff
Set and fulfill client expectations
Comply with all ISO regulations, processes and procedures
Potentially trouble-shoot problem projects
Understand and abide by individual project instructions and effectively communicate to the production team
Investigate client complaints where applicable
Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Complete all other tasks as assigned by a manager

Who We Are Looking For

Minimum Bachelor's degree or its equivalent
Experience in project management or consulting
Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
Effective time management and ability to multi-task in a fast-paced environment
Excellent written and verbal communication skills in English
Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
Experience coordinating projects and assignment of resources a plus
Strong MS Office/computer skills

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience.

We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged.

In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization.

From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.

You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at

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Client Services Associate - Raleigh, United States - TransPerfect

Description

Client Service Associate